Miguel Larrosa
Hallandale,FL
Summary
Dynamic administrative professional with over 20 years of customer service excellence, adept at training and mentoring teams. Proven track record at Apple in enhancing operational efficiency through critical thinking and advanced computer skills. Detail-oriented and a dedicated team player, committed to fostering a positive work environment and a drive for continuous improvement.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
City of Fort Lauderdale
05.2023 - Current
- Assisted with document preparation and data entry tasks to maintain accurate records.
- Supported daily office operations by organizing supplies and maintaining a clean workspace.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed proficiency in office software tools to streamline administrative tasks and improve productivity.
- Answered multi-line phone system, routing calls, creating service order requests for neighbors.
QA Freelance /PC Repair Technician
Utest.com
06.2022 - 09.2023
- Diagnosed hardware and software issues to restore system functionality.
- Configured and installed operating systems for various PC models.
- Led troubleshooting efforts, resolving complex technical problems efficiently.
- Trained customers on basic repair procedures and maintainance best practices.
- Tackled remote work opportunities in freelance role for several casino clients in the area to test their new applications in the field, providing valuable data required to repair errors.
Genius Admin
Apple
10.2010 - 11.2022
- Self-motivated, with a strong sense of personal responsibility, working at a top 10 location for foot traffic in the world.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently, completing several certifications to assist in repairs and be a resource for the team.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
QA Supervisor
US Census 2010
04.2009 - 06.2010
- Trained and mentored and scheduled over 200 temporary QA team members on best practices and testing methodologies.
- Led teams through several phases from pre-census phases to drive continuous improvement in response quality.
- Led weekly reviews of all team members work, delegating tasks to several district captains and using the feedback to determine who to carry forward into each phase.
Education
High School Diploma -
North Miami Senior High
North MiamiNo Degree - Pharmacy
Miami Dade College
Miami, FLSkills
- Customer Service excellence (20 years)
- Detail-oriented data input (15 years)
- Computer skills (Hardware/Coding)
- Dedicated team player
Accomplishments
- Small Device Certified at Apple.
- Trained > 500 employees across career in Customer Service. (Both Retail / Govt.)
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
City of Fort Lauderdale
05.2023 - Current
QA Freelance /PC Repair Technician
Utest.com
06.2022 - 09.2023
Genius Admin
Apple
10.2010 - 11.2022
QA Supervisor
US Census 2010
04.2009 - 06.2010
High School Diploma -
North Miami Senior High
No Degree - Pharmacy
Miami Dade College