MIGUEL LASTRA
Delano,CA
Summary
Motivated college graduate with a strong work ethic and dedication to achieving goals. Possessing a solid foundation, and eager to apply knowledge in a professional setting. Proven ability to adapt quickly to new challenges and work effectively both independently and as part of a team. Seeking opportunities to contribute positively to a dynamic organization and continue to grow professionally.
Overview
11
11
years of professional experience
Work History
Solar Energy Consultant
Energy Savings Group
01.2021 - Current
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Collaborated with engineers, designers, and installers to ensure seamless project execution and delivery.
McFarland Unified School District
09.2014 - Current
- Supervised, planned, and organized sport activities for individuals and teams
- Taught relevant skills, tactics, and techniques
- Identified strengths and weaknesses
- Assisted with sport promotion/ development
Server
Dennys Restaurant
08.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Human Services Technician
Department of Human Services
09.2018 - 07.2020
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
Insurance Sales Associate
State Farm
12.2017 - 01.2018
- Performed administrative tasks such as: scheduling, organizing, and filing
- Input customer’s information to determine quotes
- Made marketing calls and answered phone calls in a polite manner
- Responded to client’s questions and complaints
Back Up Stock Manager
Ross Corporation
07.2015 - 10.2017
- Reported and Recorded Sales/inventory to manager
- Handled Cash and Card transactions
- Worked quickly throughout the store to recover
- Participated in store projects with store manager
- Answered to customer’s inquiries
Education
Associates of Arts - Sociology
Bakersfield College
Bachelor’s Degree - Sociology
California State University Bakersfield
Skills
- Bilingual (Spanish)
- Front Desk Management Skills
- Excellent Customer Service
- Communication Skills
- Coaching Expertise Skills
- Supervising
- Team Work Skills
- Sales
- Customer Service
Awards
Varsity Soccer and Track: Received Outstanding Award 3 consecutive years in both, received most valuable player in the McFarland soccer league, Kern County Top 11 for soccer, 4 years most valuable player in Soccer and Track, and record holder for most goals in single season (45) and game (9).
Timeline
Solar Energy Consultant
Energy Savings Group
01.2021 - Current
Server
Dennys Restaurant
08.2020 - 11.2021
Human Services Technician
Department of Human Services
09.2018 - 07.2020
Insurance Sales Associate
State Farm
12.2017 - 01.2018
Back Up Stock Manager
Ross Corporation
07.2015 - 10.2017
McFarland Unified School District
09.2014 - Current
Associates of Arts - Sociology
Bakersfield College
Bachelor’s Degree - Sociology
California State University Bakersfield
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