Miguel Leyva
El Paso
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
16
16
years of professional experience
Work History
Caregiver, Special Needs
Consumer Direct Care Network Texas
04.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Senior Representative
Verizon Wireless
02.2008 - 10.2023
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Answered questions quickly via email or return phone call with a follow up time or date.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
High School Diploma -
Del Valle High School
El Paso05.1999
Skills
- Special Needs Clients
- Customer Service
- Order Processing
- Problem-Solving Ability
- Credit Card Payment Processing
- Customer Relations
- Active Listening
- Policy and Procedure Adherence
- First-Tier Technical Support
Languages
Spanish
Native or Bilingual
Timeline
Caregiver, Special Needs
Consumer Direct Care Network Texas
04.2019 - Current
Senior Representative
Verizon Wireless
02.2008 - 10.2023
High School Diploma -
Del Valle High School
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