Miguel Llauger
Lancaster,PA
Summary
IT support professional with over 10 years of experience in desktop support, Windows migrations, and Active Directory management. Proficient in diagnosing hardware and software issues and managing IT operations in both enterprise and retail environments. Bilingual in English and Spanish, with a commitment to service excellence and operational efficiency. Proven track record in overseeing daily operations and implementing policies that enhance business performance and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Axiom Technologies
Lancaster, PA
07.2024 - Current
- Upgraded over 60 PCs from Windows 10 to 11, including RAM and SSD enhancements using Intune and Patch Manager Plus.
- Executed Active Directory management tasks, encompassing user creation, access provisioning, and security group maintenance.
- Resolved L1/L2 tickets related to hardware, printers, and connectivity, enhancing response time by thirty-five percent.
- Maintained precise asset inventory and documented all system updates for future reference.
IT Support Specialist / Systems Administrator
CibaoShop LLC
Union City, NJ
03.2020 - 06.2024
- Facilitated e-commerce site and Amazon storefronts by addressing backend issues, sourcing products, managing listings, coordinating FBA logistics, and conducting pricing analysis with Keepa, Helium 10, and Seller Central.
IT Support Lead / Store Manager
Metro by T-Mobile
Union City, NJ
09.2013 - 06.2021
- Implemented AD services and secure networks in 57 retail stores.
- Deployed and imaged Windows devices, configured GPOs, and maintained POS uptime.
- Trained 20+ associates in IT fundamentals and customer support.
- Earlier experience as a Computer & Phone Technician focused on hardware repair and OS installs.
Education
Some College (No Degree) - Computer Information Systems
Thaddeus Stevens College of Technology
Lancaster, PA12-2024
Skills
- Windows 10 and 11 management
- Active Directory administration
- Azure Active Directory integration
- Intune and Endpoint Manager
- Patch management solutions
- ServiceNow proficiency
- Jira project management
- Networking protocols expertise
- Hardware and printer support
- System imaging techniques
- Asset management strategies
Certification
- AWS Cloud Practitioner
- Microsoft 365 Fundamentals
- Google IT Support
- CompTIA ITF+
- In progress: Microsoft Cloud Support Associate Professional Certificate
Timeline
Desktop Support Engineer
Axiom Technologies
07.2024 - Current
IT Support Specialist / Systems Administrator
CibaoShop LLC
03.2020 - 06.2024
IT Support Lead / Store Manager
Metro by T-Mobile
09.2013 - 06.2021
Some College (No Degree) - Computer Information Systems
Thaddeus Stevens College of Technology
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