Miguel Lopez
Orlando,FL
Summary
Driven and disciplined, excelled at Walgreen's Distribution Center by mastering heavy lifting and problem-solving, enhancing operational efficiency. Demonstrated exceptional customer service at Wawa, leading to increased loyalty. Proven ability to train and motivate teams at McDonald's, significantly improving performance through effective communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Walgreen's Distribution Center
01.2024 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
Wawa
04.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Crew Trainer
McDonald's
06.2018 - 04.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL05.2021
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Loading and unloading
- Problem-Solving
- Order Picking
- Sorting and Labeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Walgreen's Distribution Center
01.2024 - 05.2024
Customer Service Representative
Wawa
04.2020 - 02.2021
Crew Trainer
McDonald's
06.2018 - 04.2020
High School Diploma -
Oak Ridge High School