Miguel Lopez
Edgewood,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Parts Specialist
Park Place Lexus Grapevine
10.2023 - Current
- Enhanced sales performance with personalized customer service and in-depth knowledge of Automotive parts and accessories.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Assistant Store Manager
Genuine Parts Company - NAPA
06.2011 - 06.2023
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Supervised cashiers in processing credit, debit and cash payments to streamline sales
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by checking merchandise to determine levels
- Oversaw aspects of maintenance, inventory and daily activity management
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Oversaw coaching and guidance of store employees to foster advancement in work operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delegated work to staff, setting priorities and goals
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Formed and sustained strategic relationships with clients
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
Some College (No Degree) -
Eastfield College
Mesquite, TXHigh School Diploma -
Skyline High School
Dallas, TX05.2008
Skills
- Hiring and Training
- Shift Scheduling
- Retail Operations
- Stock Management
- POS Systems
- Store Opening and Closing
- Problem-Solving
- Inventory Control
- Quality Assurance
- Team Leadership
- Mentoring and Coaching
Certification
Licensed fork lift operator - 2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Parts Specialist
Park Place Lexus Grapevine
10.2023 - Current
Assistant Store Manager
Genuine Parts Company - NAPA
06.2011 - 06.2023
Some College (No Degree) -
Eastfield College
High School Diploma -
Skyline High School
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