Miguel lopez
Walgreens
ORLANDO
2
Languages
6
years of professional experience
Dedicated professional with a background in customer service and employee training. Known for enhancing team performance through effective training sessions and strong active listening skills. Ready to leverage expertise in warehouse operations to improve service quality and efficiency.
Work History
Warehouse Order Selector
2 Months- Selected and organized products according to order specifications for efficient fulfillment.
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safety compliance.
- Collaborated with team members to streamline picking processes and enhance workflow efficiency.
- Maintained accurate inventory records, assisting in stock management and replenishment efforts.
Customer Service Representative
10 Months- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Assisted customers with inquiries, ensuring prompt and accurate service delivery.
- Processed transactions efficiently, maintaining a high level of accuracy in cash handling.
- Collaborated with team members to streamline operations and improve service flow.
- Adapted quickly to new technologies, improving efficiency in point-of-sale systems.
- Maintained cleanliness and organization of work areas to ensure safety standards.
Crew Trainer
1 Year 10 Months- Trained and mentored new crew members, enhancing team performance and service quality.
- Conducted regular training sessions on customer service techniques, improving overall guest satisfaction scores.
- Implemented operational procedures to maintain high standards of food safety and cleanliness.
- Assisted in scheduling shifts, ensuring adequate staffing during peak hours for optimal service delivery.
- Trained other employees in customer service, food safety, and performance requirements.
Education
High School Diploma
Skills
Manual handling
Order selection accuracy
Warehouse safety procedures
Loading and unloading
Stock replenishment
Product packaging
Barcode scanning
Heavy lifting
Customer support
Team communication
Inventory management
Process improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Order Selector
Walgreens
03.2024 - 05.2024Read More
Customer Service Representative
Wawa
04.2020 - 02.2021Read More
Crew Trainer
McDonald's
06.2018 - 04.2020Read More
Oak Ridge High School
High School Diploma
Read More