Miguel Lorenzana
Las Vegas
Summary
Dedicated professional with extensive experience in workforce management and operational oversight. Skilled in effective communication and organizational skills, contributing to improved staffing efficiency and adherence to regulations. Committed to leveraging data analysis for proactive decision-making.
Overview
15
15
years of professional experience
Work History
Workforce Management Specialist
MGM Resorts
Las Vegas
11.2025 - Current
Workforce Management Specialist
Circus Circus Hotel & Resort
Las Vegas
03.2020 - 11.2025
- Specialized in real-time management by coordinating with operations managers in making staffing decisions based on unexpected volume fluctuations and service-level performance across all departments.
- Developed and maintained optimal scheduling patterns based on business needs, while recognizing employees' seniority, employment status, and classification.
- Analyzed historical and present data patterns, such as occupancy reports and relevant events in the area, to predict future staffing needs.
- Utilized workforce management systems such as Virtual Roster for scheduling, UKG for timekeeping, and Workday for employee records.
- Ensured scheduling procedures for departments comply with gaming regulations, labor laws, and union contracts.
Operational Specialist
The Boring Company
Las Vegas
09.2021 - 04.2022
- Maintained the daily operations of the Vegas Loop, initially called the LVCC Loop, which was developed by Elon Musk's The Boring Company.
- Supervised and aided all crew members and drivers during the expansion phase to safely maintain operations while in construction.
- Inspected the Tesla vehicle fleet for roadworthiness and safe operation; reported any discrepancies or issues found to the appropriate team.
- Provided assistance when needed to all guests of the Vegas Loop.
- Effectively made on-the-spot resolutions to ensure full efficiency and safety of the operations.
Coordinator
The Adventuredome at Circus Circus
Las Vegas
04.2014 - 03.2020
- Assisted in managing the daily operations of the Adventuredome, ensuring smooth operations, guest satisfaction, and staff performance.
- Oversaw ride and guest safety by ensuring strict adherence to the standard operating procedures.
- Trained, certified, and scheduled employees for both ticketing and rides, maintaining efficiency and matching business demands.
- Maintained high guest satisfaction by resolving complaints, monitoring satisfaction, and creating a fun and welcoming atmosphere.
- Coordinated with internal departments such as maintenance, engineering, security and other park leaders.
Supply Specialist
United States Army Reserve
Las Vegas
01.2011 - 01.2012
- Supply specialist of the 63rd Brigade Support Battalion responsible for supply chain management, procurement, logistics, and delivery.
- Inspected and securely stored all supplies and equipment received.
- Preparing and managing supply documents and records for accuracy during storage and distribution.
Skills
- Real-time management
- Workforce forecasting
- Scheduling optimization
- Compliance adherence
- Data analysis
- Operational excellence
- Effective communication
- Capacity planning
- Demand management
- Training and development
- Organizational skills
- Multitasking Abilities
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Workforce Management Specialist
MGM Resorts
11.2025 - Current
Operational Specialist
The Boring Company
09.2021 - 04.2022
Workforce Management Specialist
Circus Circus Hotel & Resort
03.2020 - 11.2025
Coordinator
The Adventuredome at Circus Circus
04.2014 - 03.2020
Supply Specialist
United States Army Reserve
01.2011 - 01.2012