Miguel Lua
San Luis Obispo,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
San Luis Obispo, CA
05.2024 - Current
- Oversee branch operations, including fleet management and team performance, ensuring smooth daily operations.
- Develop and execute sales strategies to exceed branch revenue and customer satisfaction goals.
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new employees on company policies and procedures.
- Oversaw scheduling and staffing to ensure optimal workforce management.
Management Assistant
Enterprise Rent-A-Car
Santa Maria, CA
06.2023 - 05.2024
- Supported branch operations and maintained consistently high customer satisfaction scores.
- Trained and mentored new hires on company policies, sales techniques, and customer service best practices.
- Collaborated with the team to exceed monthly sales and service targets, contributing to branch success and local marketing initiatives.
Management Trainee
Enterprise Rent-A-Car
Santa Maria, CA
04.2022 - 06.2023
- Surpassed individual sales goals through effective upselling and product recommendations.
- Delivered exceptional customer service, consistently exceeding corporate satisfaction benchmarks.
- Participated in comprehensive sales training, contributing to team performance improvement and branch growth.
Manager
Lua’s Catering
San Luis Obispo, CA
01.2016 - 01.2022
- Led business development, invoicing, and customer service to drive growth and increase client satisfaction.
- Increased event bookings by 100% (2018-2019) and boosted sales through targeted online campaigns.
- Secured repeat business by maintaining detailed client records and proactively booking clients in advance.
Education
Bachelor of Science - Business Administration, Entrepreneurship Concentration
California Polytechnic State University
San Luis Obispo, CA01.2021
Associate of Science - Business Administration for Transfer
Allan Hancock College
Santa Maria, CA01.2018
Skills
- Microsoft Office: Word, PowerPoint
- Customer Service, Team leadership
- Bilingual: Spanish & English
Timeline
Assistant Manager
Enterprise Rent-A-Car
05.2024 - Current
Management Assistant
Enterprise Rent-A-Car
06.2023 - 05.2024
Management Trainee
Enterprise Rent-A-Car
04.2022 - 06.2023
Manager
Lua’s Catering
01.2016 - 01.2022
Associate of Science - Business Administration for Transfer
Allan Hancock College
Bachelor of Science - Business Administration, Entrepreneurship Concentration
California Polytechnic State University