Miguel Madrid
Edna
Summary
With a proven track record at Island Dream Tours, I excel in navigation expertise and fostering team unity. Achievements include developing corrective action plans to enhance program compliance and crafting memorable tour experiences, showcasing my environmental awareness and exceptional passenger care. My leadership has significantly contributed to maintaining safety and operational excellence on board.
Overview
12
12
years of professional experience
Work History
Boat Captain/Main Tour Guide.
Island Dream Tours.
03.2015 - 09.2018
- Maintained records of daily activities, weather and sea conditions, pollution control efforts and passenger status.
- Assessed course and weather to assist with managing passenger safety.
- Calculated sightings of land by using electronic GPS.
- Checked for spills and other pollutants to communicate findings to land staff.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Responsible for crew members.
- Prevented ships under navigational control from engaging in unsafe operations.
- Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
- Docked and undocked vessel using buoys to make safe and accurate operational decisions.
- Adhered to laws and regulations based on voyage locations.
- Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Planned routes and travel speeds to meet scheduling and delivery goals.
- Interviewed and hired crew members and assigned watches and schedule for crew members.
- Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed and executed comprehensive tour experiences for groups up to 30 souls on board.
- Collaborated with over tour guides to ensure overall success of the tour.
Boat Captain
Marley Jean Sailing Charters.
05.2013 - 03.2015
- Assessed course and weather to assist with managing passenger safety.
- Checked for spills and other pollutants to communicate findings to land staff.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Consulted various maps, charts, weather reports, and navigation equipment to determine and direct boat movements.
- Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
- Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Planned routes and travel speeds to meet scheduling and delivery goals.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Docked and undocked vessel using buoys to make safe and accurate operational decisions.
- Set ships' courses to avoid reefs, outlying shoals or other hazards using lighthouses or buoys.
Second Mate
SUYA Tours.
02.2007 - 05.2013
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Operated large marine vessels by adjusting speed, steering craft.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations. (Compass)
- Adhered to laws and regulations based on voyage locations.
- Took responsibility for Vessel operations in cases of injury or illness.
- Informed guests of proper and safe use of equipment such as SCUBA Diving and Snorkeling.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
S.P.H.S. San Pedro High School.
Belize, Central America.07-2005
Skills
- Passenger care
- Route planning
- Team management
- Vessel maintenance
- Navigation expertise
- Weather forecasting
- Fuel management
- Environmental awareness
- Safety management
- Communication
- Watch standing
- Docking operations
- Knots and Ties
Accomplishments
- Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
- Completed Rescue Diver Course
- Completed Dive Master Course
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Boat Captain/Main Tour Guide.
Island Dream Tours.
03.2015 - 09.2018
Boat Captain
Marley Jean Sailing Charters.
05.2013 - 03.2015
Second Mate
SUYA Tours.
02.2007 - 05.2013
High School Diploma -
S.P.H.S. San Pedro High School.
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