Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Majano

Silver Spring,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Training Manager

RAM Foods Inc. McDonald’s
05.2023 - Current
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Assisted in development of employee assessments to measure training value.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Managed all exempt employee coaching, training, and performance improvement actions.

Store Manager

RAM Foods Inc. McDonald’s
06.2020 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Department Manager

GME McDonald's
09.2018 - 06.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shift Manager

GME McDonald's
08.2017 - 09.2018
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Cashier

GME McDonald's
09.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Northwood High School
Silver Spring, MD
06.2018

Skills

  • Strategic Thinker
  • Training Methods
  • Course Planning
  • Leadership Training
  • New Employee Training
  • New Hire On-Boarding
  • Business Administration
  • Small Group Instruction
  • Team Direction
  • Fluent in English and Spanish
  • Training Material Updates

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Training Manager

RAM Foods Inc. McDonald’s
05.2023 - Current

Store Manager

RAM Foods Inc. McDonald’s
06.2020 - 05.2023

Department Manager

GME McDonald's
09.2018 - 06.2020

Shift Manager

GME McDonald's
08.2017 - 09.2018

Cashier

GME McDonald's
09.2016 - 08.2017

Northwood High School

Similar Profiles

CREATE PROFILE
Miguel Majano