Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Miguel Maldonado

North Miami Beach,United States

Summary

Skilled Security officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at communication and leadership skills. Keen to offer 15+ years of experience and take on challenging new role.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front Desk Security Officer

Akam On Site
Aventura, FL
11.2016 - Current
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Security Officer

Eliteguard security
Sunny Isles, FL
08.2014 - 09.2016
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Supervised property entrances and exits and monitored employee safety.
  • Trained new security officers on safety protocols and company standards.

Customer Service Representative

Walgreen's Pharmacy
North Miami Beach, FL
08.2006 - 08.2014
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Analyzed customer activity to promote safe and secure environment.

Education

Associate of Arts - Radio And Television Broadcasting Technology

Miami Lakes Educational Center
Miami Lakes, FL
06.1998

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.1994

Some College (No Degree) - Film And Video Production

Miami Dade College
Miami, FL

Skills

  • Premises surveillance
  • Reliability
  • Criminal law understanding
  • Vigilant and watchful
  • Patrolling
  • First aid certified
  • Security procedures knowledge
  • Training & Development
  • Leadership
  • Computer skills
  • Decision-making
  • Relationship building
  • Planning
  • Team building

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Certification

  • Licensed security guard - 2014

Timeline

Front Desk Security Officer

Akam On Site
11.2016 - Current

Security Officer

Eliteguard security
08.2014 - 09.2016

Customer Service Representative

Walgreen's Pharmacy
08.2006 - 08.2014

Associate of Arts - Radio And Television Broadcasting Technology

Miami Lakes Educational Center

High School Diploma -

Miami Jackson Senior High School

Some College (No Degree) - Film And Video Production

Miami Dade College

Similar Profiles

CREATE PROFILE