Miguel Maravillas
Nutley,NJ
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
22
22
years of professional experience
Work History
Head Dispatcher
Red Trucking and Logistics
Newark, NJ
02.2023 - Current
- Ensured efficient and timely dispatch of personnel, equipment, and materials in response to customer needs.
- Analyzed operational data to identify trends and areas for improvement.
- Resolved customer inquiries promptly and professionally.
- Tracked fleet inventory, fuel usage, maintenance schedules, overtime hours.
- Assisted in resolving customer complaints regarding service delays or quality issues.
- Created performance reports to monitor efficiency levels of drivers and operators.
- Collaborated with other departments to ensure accuracy of billing processes.
- Assigned jobs according to employee qualifications and availability.
- Utilized GPS tracking systems to monitor vehicle location in real time.
- Attended meetings with management team members regularly to discuss updates.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning and vehicle tracking for over drivers.
- Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
Dispatch Manager
STG Logistics
North Bergen, NJ
10.2005 - 01.2023
- Dispatch Straight jobs and OTR drivers daily
- Worked with routing specialists, route managers and service department to optimize routes.
- Addressed questions, problems or requests for service or equipment.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Ordered supplies or equipment to issue to personnel.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Prepared daily work and run schedules.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Arranged for repairs to restore service and schedules.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Recorded and maintained files or records of customer requests, work or services performed.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Scheduled or dispatched workers, equipment or service vehicles to locations using text messages or telephones.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Dispatched drivers to meet daily delivery and pick ups requests.
- Trained new drivers on how to use the company's tablet for their daily tasks and their hours of service.
- Trained new Team members coming on board the dispatch department on all procedures regarding the dispatch operation.
- tracked and traced containers from all NJ and NY ports.
- Mentored junior team members and managed employee relationships.
- Received or prepared work orders and delivery orders.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Advised personnel about accidents, weather conditions or other hazards.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Tracked and scheduled preventive maintenance services for trucks with company mechanics and outside vendors.
- Documented services performed, operations information and dispatch details in system.
General Manager
Golden Thread Fashion
Union City, NJ
09.2002 - 10.2005
- Delegated work to staff, setting priorities and goals.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
- Formed and sustained strategic relationships with clients.
Education
Associate of Applied Science - Business Administration And Management
Berkeley College
New York, NY06.2000
Skills
- Route Planning and Adjustment
- Payroll Processing
- Problem Assessment
- Verbal and Written Communication
- Client Interaction
- Speech Clarity
- DAT load Board
- Effective Communications
- Multiple Project Coordination
- Fleet Maintenance
- DOT Compliance
- Employee Performance Reviews
- Daily Reports
- Customer Communication
- Employee Time Records
- Sales Support
- Work Order Preparations
- Job Specification Review
- Equipment Tracking
- Schedule Management
- Personnel Monitoring
- MS Word / Excel
- Profit tools ( trucking software)
- Cargo Management System ( Trucking & Warehouse software)
- Samsara ( ELD and Tracking Software)
- Silent Passenger ( ELD and tracking Software)
Languages
English
Spanish
Timeline
Head Dispatcher
Red Trucking and Logistics
02.2023 - Current
Dispatch Manager
STG Logistics
10.2005 - 01.2023
General Manager
Golden Thread Fashion
09.2002 - 10.2005
Associate of Applied Science - Business Administration And Management
Berkeley College