Miguel Marrero
New York,NY
Summary
Reliable and hardworking Concierge, Porter, and School Custodian with experience providing excellent customer service, maintaining clean and safe facilities, and supporting daily building operations. Dependable, professional, and committed to creating a welcoming environment.
Overview
20
20
years of professional experience
Work History
School Custodian
JVL Wildcat Academy
New York, New York
12.2019 - 08.2026
- Maintained clean, safe, orderly, and welcoming environments throughout classrooms, offices, lobbies, hallways, elevators, stairwells, restrooms, and common areas.
- Swept, mopped, vacuumed, dusted, disinfected, and sanitized floors, surfaces, restrooms, desks, counters, and high-touch areas.
- Collected and disposed of garbage and recycling and maintained clean, organized trash rooms, storage areas, and service areas.
- Performed groundskeeping and exterior maintenance, including removing debris, raking leaves, shoveling snow, and spreading salt on sidewalks, entrances, and walkways.
- Performed deep-cleaning projects during summer and school breaks, including stripping, waxing, and buffing floors, carpet cleaning, window washing, and interior painting.
- Responded quickly to emergency cleanup situations, including spills, leaks, student illnesses, flooded restrooms, accidents, and damaged or broken items.
- Conducted routine inspections of facilities and reported plumbing, electrical, structural, safety, and maintenance issues to management or maintenance personnel.
- Operated and maintained cleaning equipment and supplies while following established safety, sanitation, and building procedures.
- Assisted with light maintenance and building operations, including changing light bulbs, moving furniture, and setting up and breaking down rooms and common areas.
- Served as a professional first point of contact for residents, guests, visitors, students, families, staff, and vendors, providing courteous and responsive customer service.
- Greeted and welcomed residents, guests, and visitors while maintaining a professional and approachable presence at the front desk.
- Monitored building entrances and assisted with maintaining a safe, secure, and welcoming environment.
- Assisted with visitor check-in and directed guests to appropriate offices, apartments, facilities, or areas of the building.
- Managed and organized packages, deliveries, and incoming mail according to established building procedures.
- Assisted residents and guests with directions, building information, general requests, and day-to-day needs.
- Responded professionally to resident questions, concerns, and service requests and directed issues to the appropriate building personnel when necessary.
- Communicated with property management, maintenance staff, security personnel, vendors, and residents to help coordinate building needs and services.
- Maintained awareness of activity in common areas and reported unusual conditions, safety concerns, or maintenance issues to appropriate personnel.
- Assisted with coordinating deliveries, contractors, and service personnel while following building procedures.
- Maintained accurate communication regarding resident requests, deliveries, maintenance concerns, and other daily building activities.
- Provided courteous assistance to residents with general building services while maintaining confidentiality and professionalism.
- Worked effectively during busy periods, handled multiple requests, and remained calm and professional when addressing unexpected situations.
- Maintained a professional appearance, dependable work ethic, and strong attention to detail while performing physically demanding duties and working effectively as part of a team.
Custodian
Roads Charter High Schools
Bronx, NY
09.2014 - 08.2019
Concierge / porter
Rose Associates
New York, New York
10.2010 - 07.2014
Concierge / Porter
Charles H. Greenthal Management
New York, New York
06.2006 - 08.2010
Education
Bachelor of Arts - Culinary Arts/Pastry Arts
New York Restaurant School
New York, NY12.1998
Skills
- Building Porter & Custodial Services
- Concierge & Front Desk Operations
- Customer & Resident Service
- Building Cleaning & Sanitation
- Floor Care, Waxing & Buffing
- Restroom & Common Area Maintenance
- Groundskeeping & Snow Removal
- Trash & Recycling Management
Roles And Responsibilities
References available upon request
Timeline
School Custodian
JVL Wildcat Academy
12.2019 - 08.2026
Custodian
Roads Charter High Schools
09.2014 - 08.2019
Concierge / porter
Rose Associates
10.2010 - 07.2014
Concierge / Porter
Charles H. Greenthal Management
06.2006 - 08.2010
Bachelor of Arts - Culinary Arts/Pastry Arts
New York Restaurant School