Miguel Martinez
New Windsor,NY
Summary
Seasoned Team Lead and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Team Lead
Wineshipping LLC.
05.2020 - Current
- Trained employees on equipment operation and safety protocols.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Monitored performance and safety practices of 3-person warehouse staff.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Created and enforced detailed organization processes to increase quality and service standards.
- Performed inventories and stocked new pallets to ensure inventory accuracy.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Sales Associate
North Face
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Levi Strauss
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Order Picker Operator
Fine Fixtures
06.2017 - 08.2019
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected machinery and equipment to determine functionality and performance.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Collaborated with team members to complete timely orders and avoid delays.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Received returns of damaged and incorrect orders to process replacements.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Safely and securely loaded items to prevent damage during transport.
Education
Business Administration
SUNY Orange
Newburgh, NY2025
High School Diploma -
Newburgh Free Academy
Newburgh, NY2019
Skills
- Leadership
- Inventory Accuracy
- OSHA Standards
- Collaborative Team Work
- Mentoring
- Detailed Instruction
Certification
- Licensed Security- 2019
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
North Face
09.2022 - 01.2023
Warehouse Team Lead
Wineshipping LLC.
05.2020 - Current
Sales Associate
Levi Strauss
10.2019 - 03.2020
Order Picker Operator
Fine Fixtures
06.2017 - 08.2019
Business Administration
SUNY Orange
High School Diploma -
Newburgh Free Academy
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