Miguel Martinez
Riverside,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Operations Manager
FedEx
11.2019 - 11.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Trainer
FedEx
11.2018 - 11.2019
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Package Handler
FedEx
11.2016 - 11.2018
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
High School Diploma -
La Sierra High School
Riverside, CA01.2010
Skills
- Customer Service
- Organizational Management
- Performance Monitoring
- Production
- Safety Processes and Procedures
- Heavy Lifting
- Performance Improvement
- Effective communication skills
- Proficient in Microsoft Word & Excel
- Multitasking
Timeline
Operations Manager
FedEx
11.2019 - 11.2022
Trainer
FedEx
11.2018 - 11.2019
Package Handler
FedEx
11.2016 - 11.2018
High School Diploma -
La Sierra High School