Miguel Martinez
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across diverse roles, from Uber Partner to Technical Support Representative at Xfinity Comcast. Skilled in troubleshooting and time management, I excel in fast-paced environments, demonstrating flexibility and situational awareness. My commitment to excellence is reflected in consistently positive reviews and efficient problem-solving capabilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
38
38
years of professional experience
Work History
Uber Partner
Uber
03.2017 - 04.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Technical Support Representative
Xfinity Comcast
08.2002 - 02.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
Real Estate Agent
Century 21
08.1992 - 01.2002
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Bank Teller
United Jersey Bank
01.1989 - 04.1992
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Corporal at Service Record Book Admin Office
United States Marine Corps
06.1986 - 02.1988
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Computer Science
Camden County College
Blackwood, NJ06.1990
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Partner
Uber
03.2017 - 04.2024
Technical Support Representative
Xfinity Comcast
08.2002 - 02.2017
Real Estate Agent
Century 21
08.1992 - 01.2002
Bank Teller
United Jersey Bank
01.1989 - 04.1992
Corporal at Service Record Book Admin Office
United States Marine Corps
06.1986 - 02.1988
Associate of Science - Computer Science
Camden County College