Miguel Martinez
Dallas,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dallas Area Habitat For Humanity Restore
08.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Warehouse Supervisor
Dallas Area Habitat for Humanity REstore
11.2021 - 08.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
Crew Leader
AMC Theatres
08.2019 - 10.2021
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Lead Generation Specialist
Ganas ya
08.2018 - 12.2018
- Bring in customers and help them find a vehicle that is best for them.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Developed successful social media marketing strategies to generate new leads and expand brand visibility.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
Porter
Tricolor Auto Group
06.2018 - 08.2018
- Kept the lot presentable
- Also help sales with any auto problems they had.
Guest Service Representative
Dallas Zoo
02.2017 - 07.2017
- Made sure guest were always taken care of and answering any questions they might have
- Custodial work made sure the park was always looking the best it could for our guest
- Animal handling mainly the lorikeets and giraffes, made sure the guest understood how to safely handle these animals.
Valet
Freedom Park
08.2016 - 07.2017
- Meet customers at the DFW airport then drive their car to our private parking lot
- Responsible for very expensive vehicles such as BMW Audi and Tesla
- Make sure the customer is happy with our service and must be able to greet them in a polite manner.
Shuttle Driver
Freedom Park
08.2016 - 07.2017
- Responsible for driving a shuttle full of fellow employees to and from the DFW airport in a safe and quick manner
- Make sure other employees do not miss the window to meet the customers.
Information technology specialist
Us army
04.2011 - 05.2016
- Managed a army help desk and handled all it questions they had
- Created computer accounts for users
- Re images computers and wiped over 500 hard drives.
Bus boy
Normal cafe
02.2009 - 05.2011
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High school diploma -
Skyline High School
Dallas, TX05.2010
Skills
- Microsoft Office (5 years)
- Military (5 years)
- Valet Parking
- Forklift (4 years)
- Guest Services
- Microsoft Windows
- Money Handling
- Customer Relations
- Team motivation
- Task Delegation
Military Service
Army, United States, Pv2, 04/01/11, 05/01/16
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dallas Area Habitat For Humanity Restore
08.2023 - 08.2024
Warehouse Supervisor
Dallas Area Habitat for Humanity REstore
11.2021 - 08.2023
Crew Leader
AMC Theatres
08.2019 - 10.2021
Lead Generation Specialist
Ganas ya
08.2018 - 12.2018
Porter
Tricolor Auto Group
06.2018 - 08.2018
Guest Service Representative
Dallas Zoo
02.2017 - 07.2017
Valet
Freedom Park
08.2016 - 07.2017
Shuttle Driver
Freedom Park
08.2016 - 07.2017
Information technology specialist
Us army
04.2011 - 05.2016
Bus boy
Normal cafe
02.2009 - 05.2011
High school diploma -
Skyline High School
Similar Profiles
Olivia AllenOlivia Allen
Store Associate at Asheville Area Habitat for Humanity ReStoreStore Associate at Asheville Area Habitat for Humanity ReStore
Terrance GibsonTerrance Gibson
Maintenance Technician at Habitat For Humanity RestoreMaintenance Technician at Habitat For Humanity Restore
Rick GrissomRick Grissom
Truck Driver ,Warehouse Supervisor at Northwest Michigan Habitat For Humanity RestoreTruck Driver ,Warehouse Supervisor at Northwest Michigan Habitat For Humanity Restore