Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Martins

Philadelphia,Pennsylvania

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Volunteer Worker

Philadelphia Portuguese Club
02.2021 - 07.2022
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Generated reports detailing findings and recommendations.

Shift Supervisor

Rite Aid
06.2022 - 12.2022
  • Enforced company policies and regulations with employees.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Busser

Sushiman
Huntingdon Valley, PA
07.2023 - 11.2023
  • Greeted customers and answered questions about menu items.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Ensured that each table was properly set before seating guests.
  • Replenished napkins, condiments, silverware and glassware as needed.

Customer Service Associate

Walgreens
Philadelphia, PA
11.2023 - Current
  • Greeted customers and identified their needs.
  • Suggested product solutions based on individual customer needs.
  • Provided information about products and services available to customers.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

BBA - Business

Bryn Athyn College of The New Church
Bryn Athyn, PA
05.2025

Skills

  • Document Management
  • Safety Awareness
  • Staff Management
  • Cash Handling Expertise
  • Cash Register Operations
  • Production Management
  • Project Management
  • Active Learning
  • Encouraging Others
  • Safety and Security Enforcement
  • Assertiveness
  • Regulatory Compliance
  • Stock replenishment
  • Customer Service
  • Safety Regulations
  • Attention to Detail
  • Team building
  • Reliability
  • Stock management
  • Problem-solving abilities

Timeline

Customer Service Associate

Walgreens
11.2023 - Current

Busser

Sushiman
07.2023 - 11.2023

Shift Supervisor

Rite Aid
06.2022 - 12.2022

Volunteer Worker

Philadelphia Portuguese Club
02.2021 - 07.2022

BBA - Business

Bryn Athyn College of The New Church
Miguel Martins