Miguel Matos
Elizabeth,NJ
Summary
Dynamic concierge professional with a proven track record at Equity Residential, enhancing resident satisfaction through exceptional customer service and effective problem-solving. Skilled in managing front desk operations and fostering business relationships. Highly adaptable and proactive, consistently exceeding expectations.
Overview
21
21
years of professional experience
Work History
Union Concierge
Equity Residential
08.2017 - Current
- Coordinated guest services and activities to enhance resident satisfaction.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted residents with inquiries, providing timely and accurate information.
- Developed relationships with local businesses to offer exclusive resident discounts.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Experience working overnights
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Temp Concierge
Diversity Services
01.2011 - 08.2017
- Managed resident inquiries, providing timely assistance and fostering positive relationships.
- Coordinated maintenance requests, ensuring prompt resolution to enhance resident satisfaction.
- Trained new staff on best practices in concierge services and resident interactions.
- Streamlined information dissemination through effective use of communication tools and systems.
- Covered for a lot of different residential buildings in NYC
- Excellent customer service skills
Mailroom, Messenger Center and Printing Manager
L Brands, Victoria's Secret Beauty
01.2005 - 08.2017
- Streamlined operational workflows by maintaining accurate delivery and pickup logs.
- Met tight deadlines by expediting urgent deliveries for client satisfaction.
- Enhanced team communication and coordination during busy operational periods.
- Upheld inventory accuracy through organized inspection of incoming shipments.
- Reduced package damage during transit by implementing effective handling practices.
- Trained new team members on safety procedures and delivery protocols.
Education
High School Diploma -
Seward Park High School
New York, NYSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Team player mentality
- Safety procedures
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Union Concierge
Equity Residential
08.2017 - Current
Temp Concierge
Diversity Services
01.2011 - 08.2017
Mailroom, Messenger Center and Printing Manager
L Brands, Victoria's Secret Beauty
01.2005 - 08.2017
High School Diploma -
Seward Park High School