Miguel Mejia
Bridgewater,NJ
Overview
8
8
years of professional experience
Work History
League Manager
Heyday Athletic
02.2024 - Current
- Oversee and manage all aspects of league operations, including scheduling, team coordination, and event planning
- Develop and implement marketing strategies to increase league participation and engagement
- Assure compliance with league rules and regulations, and mediate any disputes or issues that arise
- Acted as the primary point of contact for participant conflict resolution and inquiries.
Customer Experience Coordinator
TD Bank
Warren, NJ
09.2022 - 03.2024
- Assist clients with opening of new accounts and problem resolution
- Developed financial strategies with customers to reach their desired economic goals
- Sustained heightened security measures by thoroughly scrutinizing each transaction for possible fraudulent activity
- Assess business and personal accounts to determine what bank products best benefits the individuals.
Sales Lead
Footlocker
Bridgewater, NJ
06.2018 - 08.2022
- Selected as number one store sales representative for twelve months by fulfilling customer needs and expectations
- Consistently sold on average $1,000 of merchandise per day, exceeding the daily sales quota of $600 per day
- Familiarize myself with the store organization system, as well as special promotions and discounts, and directed customers to desired products
- Managed store’s inventory by sorting, unpacking, and verifying on average 150 items per day to ensure proper order fulfillment and product quality
- Established a repeat customer base by utilizing interpersonal skills to develop great customer relations.
Associate at Costco
Costco Wholesale
Bridgewater
09.2021 - 05.2022
- Periodically walked the store to ensure awareness of promotions and sales items as well as weekly advertisements and new produce
- Ensured accurate and efficient operation of the register, including cash management of the drawer throughout shifts, correct distribution of change and ensuring debit and credit were all processed properly
- Oversaw the handling of approximately $50,000 per shift.
Shift Lead
Taco Bell
Hillsborough, NJ
01.2017 - 05.2018
- Consistently lead a team of around 8 associates to form a cohesive unit to satisfy customers in a timely manner
- Interacted with 500 to 1000 customers weekly, received orders, processed sales and revenue, and managed customer issues
- Managed and developed daily schedules in a way that ensured a high level of service to internal and external customers.
Education
A.S. in Business Administration -
Raritan Valley Community College
05.2019
Skills
- Customer Service
- Communication
- Leadership
- Microsoft Suite (Word, PowerPoint, Excel)
- Adaptability
- Time Management
- Scheduling Expertise
- Bilingual (Spanish)
- Salesforce
- Analytical Skills
Timeline
League Manager
Heyday Athletic
02.2024 - Current
Customer Experience Coordinator
TD Bank
09.2022 - 03.2024
Associate at Costco
Costco Wholesale
09.2021 - 05.2022
Sales Lead
Footlocker
06.2018 - 08.2022
Shift Lead
Taco Bell
01.2017 - 05.2018
A.S. in Business Administration -
Raritan Valley Community College