Miguel Miranda
Kingston,GA
Summary
Results-driven professional with a diverse background spanning project management, customer service, and logistics. Adept at process improvement, data analysis, and administrative support. Fluent in English and Spanish. Seeking opportunities to leverage extensive skills and experiences in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Automated Logistical Specialist
U.S. Army Reserves
Marysville, US
03.2018 - Current
- Establish and maintain stock records and other documents such as inventory, material control, accounting, and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Simplify and standardize the collection and use of maintenance data
- Raise the quality and accuracy of performance, cost, and parts data through improved maintenance management.
Police Officer
City of Seattle
Seattle, US
07.2022 - 12.2023
- Maintained public safety and order
- Educated residents on laws and procedures
- Conducted patrols to deter criminal activity
- Investigated hazardous conditions and crime scenes
- Arrested/detained suspected violators of the law
- Prepared reports for incidents
- Presented evidence in judicial settings
Consumer Repair Administrator
Nintendo of America
Redmond, US
07.2020 - 07.2022
- Improved project efficiency by 25% through process analysis
- Achieved 15% cost savings through effective financial management
- Provided administrative support for 8 projects
- Led monthly report-outs on Program Cost, Quality, and Speed for 12 months
- Implemented corrective actions resulting in 10% reduction in project delays
- Compiled and reported program performance KPIs for 10 projects
- Analyzed KPI data resulting in 18% improvement in project outcomes
- Streamlined invoicing processes, increasing efficiency by 30%
Customer Service Representative
Nintendo of America
Redmond, US
01.2017 - 07.2020
- Provided tier-three network and troubleshooting support for Nintendo gaming systems for an average of 500 consumers monthly
- Troubleshot consumer issues proficiently in both Spanish and English languages.
- Demonstrated expertise in remote phone, chat and e-mail support for electronic devices.
- Mastered soft skills, enhancing customer interactions and support experience
Education
Master of Business Administration - Program Management Concentration -
Louisiana State University
01.2025
Bachelor of Applied Science in Management - Entrepreneurship -
Lake Washington Institute of Technology
06-2023
Associates in Arts and Sciences -
Bellevue College
04-2021
Skills
- Logistics Management
- Inventory Control
- Process Improvement
- Program Management
- Oracle Fusion Cloud ERP
- Project Coordination
- Customer Support
- Technical Troubleshooting
- Multilingual Communication (English, Spanish)
- Microsoft Office Suite
- Software Testing
- Leadership
Timeline
Police Officer
City of Seattle
07.2022 - 12.2023
Consumer Repair Administrator
Nintendo of America
07.2020 - 07.2022
Automated Logistical Specialist
U.S. Army Reserves
03.2018 - Current
Customer Service Representative
Nintendo of America
01.2017 - 07.2020
Master of Business Administration - Program Management Concentration -
Louisiana State University
Bachelor of Applied Science in Management - Entrepreneurship -
Lake Washington Institute of Technology
Associates in Arts and Sciences -
Bellevue College
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