Miguel Mora

Under direction plan, manage and evaluate the Paternity Establishment Services program for Cook County region.

Conducted paternity interviews in English and Spanish with incarcerated alleged fathers, including arranging genetic tests and completing necessary documents.

Reviewed incarceration reports and scheduled appointments with inmates for support order modifications.

Served as Community Outreach representative, speaking at various events to distribute information on paternity establishment and other programs.

Explained program rules and policies to customers, prison and hospital contacts, and coworkers.

Tracked paternity referrals and prepared productivity reports for programs like HOPE, genetic test referrals, and Project CHILD.

Conducted annual paternity training at local birthing hospitals and maintained contact with hospital staff.

Resolved complex child support cases and reviewed legal action referrals for accuracy.

Consulted with various entities to resolve Project CHILD cases and ensured timely entry of orders.

Maintained databases for service requests and community outreach activities, and entered all relevant information as required.

Entered meetings, events, and training on the community outreach calendar promptly.

Utilized office software such as Microsoft Word, Excel, Outlook, Access, and Mobius reports.

Provided child support services to families with past public assistance and those in designated Chicago zip codes. Interpreted and reviewed both judicial and administrative support orders for case review and system entry.

Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.

Maintained strict confidentiality while managing sensitive information related to clients personal lives and finances.

Reviewed applications, established paternity, and enforced child support orders.

Resolved customer service issues with agencies and community partners via various communication methods.

Trained and supported Child Support Trainees and Child Support Specialist I.

Handled complex cases, including multiple orders, obligations, and custody changes.

Researched and resolved payment issues by consulting with the State Disbursement Unit, State’s Attorneys, DHS staff and kids system.

Reviewed Legal Action Referrals for accuracy before court submission.

Conducted case reviews, analyzed findings, and made recommendations.

Interpreted child support policies for staff, customers, and community agencies.

Managed a caseload of 900-1000 households receiving medical assistance, with or without food stamps.

Redetermined eligibility for Aid to Families with Dependent Children cases with earned income, and Medical Assistance No-Grant Spend down (MANG) cases.

Reviewed expenditures such as childcare and medical expenses to determine eligibility.

Assessed medical bills to verify service dates, amounts, and coverage.

Determined continued eligibility for medical services and benefits.

Prepared new applications for clients with lapsed MANG enrollment.

Changed case categories based on eligibility criteria.

Calculated monthly grants and food stamp allotments.

Maintained caseloads and connected clients with community resources for employment, child support, and other services.