Miguel Morado

Work History

Dutch's Hamburgers

01.2022 - Current

Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Stepped into additional roles during busy times to boost coverage of important stations.

McDonald's Restaurant

12.2013 - 04.2021

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Tracked receipts, employee hours, and inventory movements.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

GameStop

09.2008 - 01.2013

Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
Trained new employees on store policies, procedures, and sales strategies for optimal performance.
Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
Maintained awareness of younger game players and made age-appropriate recommendations.
Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.