Miguel Morante
MACHESNEY PARK,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Fire & Burglar Alarm System Coordinator
PerMar Security Services
Loves Park, IL
11.2022 - Current
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Maintained accurate records of services provided for each client.
- Followed up with technicians and managers to receive and communicate status updates.
- Researched, identified and resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Worked with technicians to complete paperwork within designated time.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- At this moment I oversee inspectors in Wisconsin, Illinois, and Indiana.
- Testing of Fire systems, Burglar Systems and CCTV / Open eye Systems.
Fire Alarm Inspector / Lead Inspector
Permar Security Services
Loves Park, IL
05.2013 - 11.2022
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports and organized additional relevant documents for recordkeeping throughout investigations.
- Monitored existing buildings for changes that could affect their ability to comply with current codes.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Ensured proper operation of all fire alarm equipment before leaving a job site.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Tested fire alarm systems in accordance with NFPA 72 standards.
- Repaired faulty wiring or replaced defective parts as necessary.
- Wrote reports detailing the results of tests conducted on fire alarms.
- Communicated regularly with customers to ensure satisfaction with work performed.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Reviewed blueprints and schematics prior to beginning each job assignment.
Alarm Respond Officer / Shift Supervisor
PermarAltronixFirelitePerMar Security Services
Loves Park, IL
04.2008 - 04.2013
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Held routine and surprise drills to keep help security team members practice response plans.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored and authorized employee and guest access to guard against theft.
Education
Associate of Arts - Management Science
University of Phoenix
Tempe, AZ03-2020
Skills
- Document Management
- Consulting
- Staff Supervision
- Financial Management
- Information Collection
- Discretion and Confidentiality
- Project Coordination
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Fire & Burglar Alarm System Coordinator
PerMar Security Services
11.2022 - Current
Fire Alarm Inspector / Lead Inspector
Permar Security Services
05.2013 - 11.2022
Alarm Respond Officer / Shift Supervisor
PermarAltronixFirelitePerMar Security Services
04.2008 - 04.2013
Associate of Arts - Management Science
University of Phoenix
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