Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MIGUEL MORENO QUIROZ

OVERLAND PARK

Summary

Dynamic professional with a robust background in customer service and security, notably with Republic Airways and the Dominican Air Force. Excelled in enhancing customer satisfaction and safety compliance through critical thinking and effective communication. Skilled in emergency response and relationship management, achieving notable efficiency in high-stakes environments.

Professional problem-solving specialist with strong analytical and critical thinking skills. Proven ability to develop effective solutions, enhance team collaboration, and drive successful outcomes. Adaptable to changing needs, dependable, and skilled in conflict resolution and strategic planning. Recognized for strong communication and decision-making abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon
01.2023 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Researched and extracted data to complete tasks.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided back up for customer service managers.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan.

Flight Attendant

Republic Airways
11.2022 - 10.2023
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Problem Solver

Amazon
11.2019 - 11.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Researched and extracted data to complete tasks.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided back up for customer service managers.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan.

Gate Service Agent

Lufthansa Airlines, ISS
03.2020 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Airport Security Inspector

Dominican Air Force
03.2015 - 02.2019
  • Promoted a culture of safety among employees by maintaining open lines of communication regarding security concerns.
  • Ensured a secure working environment by effectively addressing all reported security incidents in a timely manner.
  • Kept detailed records of all inspections performed, allowing for easy retrieval and analysis when needed.
  • Streamlined security processes with meticulous attention to detail, resulting in a more efficient operation.
  • Educated staff on proper emergency response plans, ensuring everyone knew how to react appropriately during high-stress situations.
  • Improved safety standards for the facility by implementing comprehensive inspection protocols.
  • Collaborated with management to develop improved security procedures and protocols.
  • Achieved consistent success in preventing theft or loss of company property through diligent inspection efforts.
  • Contributed significantly towards achieving company-wide safety goals by providing thorough feedback and suggestions during planning meetings.

Customer Service Agent

Centro 3K
03.2010 - 02.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Education

Associate of Applied Science - Nursing Candidate

Renton Technical College
01.2025

Nursing Assistance CNA Training Divine - Nursing

Divine CNA School
01.2020

Associate of Applied Science - Aviation Management

Civil Aviation Security School (ESAC)
Santo Domingo, Dominican Republic
09-2015

Skills

  • Problem identification
  • Logical reasoning
  • Time management
  • Issue troubleshooting
  • Customer relations
  • Understanding customer needs
  • Order processing
  • MS office
  • Complaint resolution
  • Administrative and office support
  • Customer relationship management (CRM)
  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Reliability and punctuality
  • Safety procedures
  • Emergency procedures
  • Passenger safety management
  • Equipment oversight
  • Training and coaching
  • Teamwork and cooperation
  • Fire safety
  • Security policy enforcement
  • Physical security measures
  • Access control management
  • Crisis management
  • Incident response planning
  • Security audits
  • Operations management
  • X-ray machine operation

Certification

Crisis intervention (CPI) , Cardiopulmonary resuscitation (CPR), Abuse Prevention in Persons with Dementia, Safety, Management System (SMS),Microsoft office.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Problem Solver

Amazon
01.2023 - Current

Flight Attendant

Republic Airways
11.2022 - 10.2023

Gate Service Agent

Lufthansa Airlines, ISS
03.2020 - 06.2021

Problem Solver

Amazon
11.2019 - 11.2022

Airport Security Inspector

Dominican Air Force
03.2015 - 02.2019

Customer Service Agent

Centro 3K
03.2010 - 02.2015

Nursing Assistance CNA Training Divine - Nursing

Divine CNA School

Associate of Applied Science - Nursing Candidate

Renton Technical College

Associate of Applied Science - Aviation Management

Civil Aviation Security School (ESAC)

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