Miguel Morton
Bronx,New York
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at Crossmark. Leveraged customer service and maintenance skills to resolve issues swiftly, leading to positive feedback. Exhibited strong work ethic and empathy, ensuring operational excellence and contributing to a significant improvement in client experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Canteen
02.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dishwasher
Canteen
08.2021 - 02.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Retail Representative
Crossmark
02.2019 - 12.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Kept store clean and organized, contributing to an inviting atmosphere for customers.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Achieved high levels of customer satisfaction through attentive service and prompt issue resolution.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
Prep Cook
109 Chicken
06.2013 - 12.2018
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Maintenance Technician
Pet Smart
04.2018 - 11.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Education
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Cashier
Canteen
02.2022 - 05.2023
Dishwasher
Canteen
08.2021 - 02.2022
Retail Representative
Crossmark
02.2019 - 12.2019
Maintenance Technician
Pet Smart
04.2018 - 11.2018
Prep Cook
109 Chicken
06.2013 - 12.2018
- Food Handler Certification (FHC) - State or County Health Departments.
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