Miguel Muniz

• Greeted clients warmly upon their arrival at the office and provided assistance when needed.
• Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
• Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
• Managed calendar schedules for senior managers to coordinate appointments and meetings.
• Processed invoices, payments and other financial transactions accurately.
• Adhered strictly to safety protocols when using equipment in the office environment.
• Handled customer inquiries promptly via telephone or email.
• Managed office supplies inventory and placed orders when necessary.
• Kept office supplies stocked and equipment in good working order.
• Generated invoices, processed checks and updated accounts.
• Resolved customer complaints or answered customers' questions.

• Stayed up to date on the Lighting market trends and available offerings such as new generation led technology, created part numbers and priced them accordingly, ensured obsolete part numbers were labeled as such and crossed referenced with the new replacement part numbers, and helped with technical inquiries submitted by the customer service representatives.
• Mentored new customer service representatives on company standards, customer service techniques and effective sales strategies. Trained them in all aspects of the lighting industry products.
• Contacted vendors and manufacturers to help enable the company try to achieve the monthly goal by requesting better prices on quotations that needed more attention to detail thru special price agreements.
• Kept the customer service team engaged with a positive attitude demonstrating pride in product knowledge and had excellent vendor relations communication.
• Identified low turning stock and used various strategies to move them, saving space and increasing revenue.
• Worked closely with managers to plan special buys.
• Negotiated preferred terms and conditions for company to achieve significant savings.
• Researched competitors and sourced new vendors.
• Supervised junior staff and mentored to improve performance.
• Selected quality products best suited to satisfy customers' needs.
• Analyzed competitive prices, products and market-related information.
• Prepared and input vendor quotes and purchase orders from assigned vendors.

• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
• Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
• Coordinated materials management throughout all stages, including rotating stock, placing new orders and inspecting shipments.
• Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Managed vendor relationships to support supply chain and maintain product quality.

Led the travel advance section in the computation of 600 advances per month.

Audited all advances for accuracy.

Prepared the travel section for two Marine Corps Administrative Analysis Team audits, both of which resulted in outstanding ratings.