Angel Nava
Fredericksburg,VA
Summary
Dynamic professional with proven expertise in merchandise allocation and exceptional customer relations, honed at Walmart and Gangnam Spa. Excelled in streamlining supplier communication, enhancing inventory control, and elevating customer service standards. Skilled in Microsoft Excel and professional telephone demeanor, I effectively analyzed sales trends and improved store layouts, significantly reducing out-of-stock occurrences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Merchandiser Coordinator
Walmart
01.2021 - 09.2024
- Streamlined supplier communication for timely deliveries, resulting in better inventory control.
- Managed product markdowns efficiently without compromising overall store appearance or customer experience.
- Reduced out-of-stock occurrences by implementing an effective replenishment system.
- Analyzed sales data to identify trends and recommend adjustments for improved performance.
- Improved store layout efficiency by analyzing and adjusting merchandise displays.
- Assisted in training new team members, sharing expertise on merchandising best practices.
Receptionist
Gangnam Spa
01.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Langham Creek High School
Houston, Texas06-2021
Skills
- Merchandise Allocation
- Space Planning
- Pricing strategy
- Product Merchandising
- Stock control
- Merchandise presentation
- Customer Relations
- Complaint Handling
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Merchandiser Coordinator
Walmart
01.2021 - 09.2024
Receptionist
Gangnam Spa
01.2020 - 03.2021
High School Diploma -
Langham Creek High School