Miguel Neri
Round Rock,TX
Summary
Highly motivated combat veteran with Shift Manager experience. Proficient in Microsoft related programs as well as player tracking systems related to casino infrastructure. Maintained records and paperwork according to federal regulations.
Overview
2027
2027
years of professional experience
Work History
Signal Security Officer
Signal Security
Wetumpka, AL
03.2026 - 06.2026
- Monitored premises to ensure safety and security for personnel and property.
- Conducted routine patrols to identify and address potential hazards.
- Assisted in incident reporting and documentation of security-related activities.
- Patrolled and monitored premises in company vehicle.
- Reported suspicious activities and persons to law enforcement.
Shift Manager
Wind Creek Casino
Wetumpka, AL
01.2016 - 01.2026
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Led team meetings to address performance issues and enhance service quality among staff.
- Implemented inventory management systems to streamline supply ordering processes and reduce waste.
- Conducted performance evaluations, providing feedback to drive employee development and accountability.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty through effective communication.
- Analyzed shift reports to identify trends, recommending improvements for future operational strategies.
- Coordinated with security teams to uphold safety standards and ensure a secure environment for guests and employees.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
United States Military
USMC
Camp Lejuene
2004 - 2012
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Criminal Justice
University of Phoenix
Los Angeles, CA02-2001
GED -
Glendora HIgh School
Glendora, CA05-2003
Skills
- Report/Incident writing
- Bilingual speaker English/Spanish
- Computer skills in Excel/Word/Powerpoint
- General security/Asset protection
- Patrol operations
- Conflict resolution techniques
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Customer service
- Performance management
- Policy implementation
Timeline
Signal Security Officer
Signal Security
03.2026 - 06.2026
Shift Manager
Wind Creek Casino
01.2016 - 01.2026
United States Military
USMC
2004 - 2012
No Degree - Criminal Justice
University of Phoenix
GED -
Glendora HIgh School