Miguel Ochoa
Dallas,TX
Summary
Skilled Network Engineer with 11 years working experience mainly focused on analyzing, designing, and implementing IP networks/services. Strong effectiveness in customer support and network troubleshooting. Areas of expertise include: Coaching and Training, Customer Technical Support, Network Design, knowledge in LAN and WAN infrastructure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Network Engineer
GIGABIT FIBER
Dallas, TX
06.2022 - Current
- Identified and resolved network performance issues.
- Managed multiple vendor relationships with service providers and hardware and software vendors.
- Provided technical support for local area networks, wide area networks, virtual private networks and other data communication systems.
- Investigated advanced troubleshooting techniques in order to resolve complex outages or incidents quickly.
- Created detailed documentation of the existing network architecture, processes, applications and services.
- Performed root cause analysis of problems
- Configured routers, switches and other hardware to deploy and manage LAN and WAN networks.
Head of Services Development
Telefonica Movistar
Mexico, CDMX
01.2019 - 01.2022
- Design and customer service deliver IP solutions for a several types of IP products and services (MPLS, APNs, Cloud Services, VPNs, Voice, Internet)
- Completed day-to-day duties accurately and efficiently.
- Level 3 support: Solving any type of issue throughout the implementation of the services
- Administrative tasks: Human resources management, dealing with technology suppliers to purchase equipment(R&S) and services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
SERVICE IMPLEMENTATION ENGINEER
TELEFONICA MOVISTAR
Mexico
12.2012 - 01.2019
- Provisioning of services such as VPNs, MPLS, Cloud Services, Internet, Voice and APNs
- Configuration of Provider Edge (PE) devices of Cisco, Huawei, Alcatel Lucent and Juniper technologies
- Configuration of Customer Premises Equipment (CPE) devices of Cisco, Teldat and Huawei technologies
- Key Achievements: Implementation of approximately 200 new nodes for the CEMEX IP network Mexico.
Education
Bachelor of Science - Electronics And Communications Engineering
Instituto Politecnico Nacional
Mexico01.2011
Skills
- OSPF, IS-IS, BGP, MPLS
- Dual-Homed Schemes, VRF, VPN, APN, DMVPN, ELINE, E-LAN, Systems, Virtualization
- Equipment Configuration: Cisco, Juniper, Teldat
Websites
Certification
- CISCO CCNA 200-125 - 26/02/2016
- CCNP Routing and Switching Passed in 2017
- CCNP 350-401 Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) - Training
- CCNP 350-501 Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR) - Training
Soft General Skills
Good working knowledge in IPv6, strong interest in Software Defined Networks, Programmability and Automation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Senior Network Engineer
GIGABIT FIBER
06.2022 - Current
Head of Services Development
Telefonica Movistar
01.2019 - 01.2022
SERVICE IMPLEMENTATION ENGINEER
TELEFONICA MOVISTAR
12.2012 - 01.2019
Bachelor of Science - Electronics And Communications Engineering
Instituto Politecnico Nacional
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