Miguel Olivas
Canutillo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bilingual Inbound Sales Specialist
Charter Spectrum
06.2022 - 05.2023
- Maintained comprehensive knowledge of products and services offered, enabling effective presentations to both English-speaking and non-English-speaking clients.
- Researched competitive pricing and product information to ensure best value for customers
- Implemented promotional campaigns designed by the marketing department
- Asked customers questions to understand needs and listened to responses to gather information
- Described optional add-ons and persuaded customers to spend more using cross-selling and upselling techniques
- Increased customer satisfaction by addressing and resolving bilingual customer inquiries efficiently.
- Spearheaded initiatives to improve internal processes, leading to increased efficiency in handling bilingual customer interactions.
- Enhanced company reputation by providing exceptional bilingual sales support to clients.
- Streamlined the sales process for bilingual customers with clear communication and tailored product recommendations.
- Boosted sales revenue by effectively upselling and cross-selling products to bilingual clientele.
Sales Consultant/Systems Administrator
Bravo Chevrolet-Cadillac
08.2015 - 05.2020
- Provided detailed information about vehicle features, trim levels, options and warranties
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Negotiated with customers to close sales at agreed upon prices
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business
- Demonstrated strong communication skills when interacting with customers both in person and over the phone
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
Education
Bachelor of Science - Computer Information Systems
University of Phoenix
10.2013
Skills
- Customer Service
- Customer Inquiry and Response
- Organizational Skills
- Adaptability
- Computer Literacy
- Product Descriptions
- Microsoft Office
- Team Collaboration
- Product Promotion
- Complaint Resolution
- Consultative Sales
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Inbound Sales Specialist
Charter Spectrum
06.2022 - 05.2023
Sales Consultant/Systems Administrator
Bravo Chevrolet-Cadillac
08.2015 - 05.2020
Bachelor of Science - Computer Information Systems
University of Phoenix
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