Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Orellana

Van Nuys,CA

Summary

Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Forward-thinking to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

13
13
years of professional experience

Work History

Shift Lead Ambassador

ACS Security
03.2022 - Current
    • Trained new employees and delegated daily tasks and responsibilities.
    • Responded to and resolved customer questions and concerns.
    • Enforced company policies and regulations with employees.
    • Kept employees operating productively and working on task to meet business and customer needs.
    • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
    • Resolved conflicts between employees to maintain positive and productive work environments.
    • Trained and mentored new employees to maximize team performance.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Vice President of Operations

Orellana Trucking Inc.
06.2010 - Current
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Established performance goals for department and outlined processes for achievement.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Drove team engagement to achieve aggressive company targets.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

Youth Leader

Iglesia Bautista La Voluntad De Dios
05.2015 - 08.2017
    • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
    • Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
    • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
    • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
    • Scheduled and managed teams of youth volunteers.
    • Planned weekly groups as well as special events and overnight retreats.
    • Built lasting relationships with youth and parents or guardians.
    • Taught and counseled youth ages 13 to 18.
    • Set goals for youth in church and communicated with parents regarding progress.
    • Provided spiritual care through visitation, counseling, and prayer.
    • Led programs such as worship, study, fellowship, and service opportunities.
    • Authored sermons, speeches and other religious materials.
    • Proven ability to learn quickly and adapt to new situations.
    • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.

Security Guard Officer

West Coast Baptist College
06.2012 - 05.2015
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Checked and verified photo identification prior to granting facility access.
    • Reported irregularities such as fire and safety hazards to maintenance.
    • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
    • Secured personal and company goods against robbery, vandalism, and illegal entry.
    • Contacted law enforcement in case of unauthorized persons, documents, and materials.
    • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
    • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
    • Responded quickly to incidents and assessed active situations for security concerns.
    • Responded quickly to emergency situations to assess and deflect issues.
    • Completed full building and grounds patrols to spot and investigate concerns.
    • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
    • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
    • Examined doors, windows and gates to verify security.
    • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
    • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Education

Bachelor of Arts - Counseling

West Coast Baptist College
Lancaster, CA
05.2015

High School Diploma -

Sylmar Charter High School
Sylmar, CA
06.2010

Skills

  • Operations Monitoring
  • Work Delegation
  • Operations Management
  • Team Motivation
  • Customer Service Management
  • Staff Development
  • Customer Service
  • Computer Skills
  • Dispatch Coordination
  • Payroll Administration
  • Performance Improvement
  • Strategic Planning and Execution

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead Ambassador

ACS Security
03.2022 - Current

Youth Leader

Iglesia Bautista La Voluntad De Dios
05.2015 - 08.2017

Security Guard Officer

West Coast Baptist College
06.2012 - 05.2015

Vice President of Operations

Orellana Trucking Inc.
06.2010 - Current

Bachelor of Arts - Counseling

West Coast Baptist College

High School Diploma -

Sylmar Charter High School

Similar Profiles

CREATE PROFILE
Miguel Orellana