Miguel Orozco
Tomball,TEXAS
Summary
Results-driven leader with 13+ years of experience in the food industry, driving business growth, and developing high-performing teams. Proven track record of success in:
- Managing multi-unit operations, leading cross-functional teams, and exceeding sales and profit targets
- Building strong relationships with customers, vendors, and colleagues, fostering loyalty and driving business results
- Developing and implementing strategic plans, processes, and protocols to enhance efficiency, quality, and customer satisfaction
- Coaching and mentoring team members to achieve their full potential, promoting a culture of continuous learning and improvement
I'm a strategic thinker, a collaborative leader, and a passionate advocate for excellence in everything I do. I'm excited to bring my skills and expertise to a new challenge and contribute to the success of a dynamic organization.
Overview
14
14
years of professional experience
Work History
District Manager
MOD Pizza
11.2019 - Current
- Managed a portfolio of 10+ stores, driving sales growth, and profitability across the district
- Developed and executed strategic plans to improve customer satisfaction, increase brand loyalty, and enhance overall store performance
- Led a team of General Managers, providing coaching, mentorship, and guidance to ensure successful store operations
- Analyzed sales data, labor costs, and inventory management to optimize business results and make data-driven decisions
- Implemented process improvements, trained staff on new procedures, and ensured compliance with company standards
- Fostered strong relationships with store teams, customers, and vendors to build a positive and supportive work environment
- Achieved consistent high performance in customer satisfaction, sales growth, and profitability, recognized as a top-performing district in the region
Commercial Pest Control Technician
ABC Home and Commercial Services
11.2016 - 11.2019
- Ran a $20k+ monthly route with no incidents, ensuring pest-free accounts
- Excelled in customer service and QA reports
- Conducted thorough pest control services for commercial clients, ensuring effective solutions and high customer satisfaction
- Inspected properties to identify pest issues, developed treatment plans, and implemented integrated pest management strategies
- Operated company vehicles safely and maintained equipment and supplies
Restaurateur 2
Chipotle Mexican Grill
09.2010 - 11.2016
- Became General Manager at 19, managing P&L reports for three high-volume restaurants
- Focused on people development, food cost control, and labor management
- Achieved 90+ scores on eco-sure food safety assessments
Education
Bachelor Of Business - Business Administration And Management
Lone Star College System
Spring, TX05.2014
Skills
- Business Management
- Leadership & Team Management
- Customer Service & Relations
- Operations Management
- Financial Management (P&L, Budgeting, Cost Control)
- Marketing & Brand Development
- Time Management & Organization
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Training & Development (Coaching, Mentoring)
- Sales Growth & Profitability
- Inventory Management & Control
- Labor Management & Scheduling
- Food Safety & Quality Control
- Customer Satisfaction & Loyalty
- Data Analysis & Reporting (Sales, Labor, Inventory)
- Strategic Planning & Execution
- Process Improvement & Implementation
- Team Building & Development
- Vendor Management & Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Manager
MOD Pizza
11.2019 - Current
Commercial Pest Control Technician
ABC Home and Commercial Services
11.2016 - 11.2019
Restaurateur 2
Chipotle Mexican Grill
09.2010 - 11.2016
Bachelor Of Business - Business Administration And Management
Lone Star College System