MIGUEL ORTIZ
PLEASANT PRAIRIE
Summary
Dynamic franchise owner with a proven track record at Snap-on, enhancing customer satisfaction through strategic marketing and effective operations management. Skilled in brand compliance and relationship building, I successfully resolved customer issues and optimized inventory, driving increased sales and loyalty. Strong communication skills, I fostered strong partnerships with shop owners to anticipate future needs.
Overview
18
18
years of professional experience
Work History
Franchise Owner
Ortiz Tool Sales (Snap-on)
11.2011 - Current
- Led franchise operations to enhance customer service and satisfaction.
- Developed strategic marketing initiatives to increase brand visibility and sales.
- Oversee inventory management, ensuring optimal stock levels and timely replenishment.
- Train customers in product knowledge on diagnostic scanners, scanner software (cloud), or new items
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Cultivated relationships with shop owners to learn future business needs and improve service.
- Managed daily cash flow effectively as payments are collected for extended credit accounts.
Account Manager
Snap-on Credit
01.2008 - 10.2011
- Managed relationships with franchise dealer to enhance sales and satisfaction
- Developed tailored financing solutions to meet diverse customer needs.
- Helped intergrade Puerto Rico portfolio and bring new franchisee's up to speed with new credit programs and benefits.
- Translated corporate policies
- Collaborated with cross-functional teams to streamline operations and reduce application turnaround times.
- Monitored account performance metrics to ensure they aligned with quarterly performance
- Reported potential monthly sales and quarterly loss to executive management
- Made sure all UCC's were received in an timely manner with physical signature according to Puerto Rico's contract laws
Education
Bachelor of Science - Accounting And Finance
University of Wisconsin, Parkside
Kenosha, WI05-2001
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Bilingual in Spanish
Timeline
Franchise Owner
Ortiz Tool Sales (Snap-on)
11.2011 - Current
Account Manager
Snap-on Credit
01.2008 - 10.2011
Bachelor of Science - Accounting And Finance
University of Wisconsin, Parkside