Miguel Ortiz
Edinburg
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and relationship building. Successfully streamlined inventory processes, enhancing stock accuracy and driving sales growth. Adept at training new hires and fostering teamwork, ensuring a safe and efficient work environment while consistently exceeding performance targets.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate
Walmart
10.2021 - 11.2025
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Collaborated with team members to optimize store layout for improved customer experience and accessibility.
- Implemented training programs for new associates, fostering skill development and ensuring adherence to company policies.
- Developed and maintained relationships with vendors to ensure timely deliveries and product availability.
- Resolved customer inquiries effectively, enhancing overall service quality and reinforcing brand loyalty.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Self Contractor
Valley Outdoor Power Equipment
10.2014 - 11.2025
- Oversaw daily operations ensuring efficient workflow in repair and maintenance services.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained and mentored junior technicians, fostering skill development and teamwork.
- Managed inventory control, optimizing stock levels for equipment parts and accessories.
- Established strong vendor relationships to secure timely delivery of quality equipment supplies.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Established long-term relationships with clients, resulting in increased repeat business.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Business Management
Everest Institute
Orlando, FL09-2007
No Degree - Electronical Engineering
Harper Community College
Palatine, IL03-2003
High School Diploma -
Rolling Meadows
Rolling Meadows, IL07-1997
Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Client engagement
- New hire training
- Issue resolution
- Customer service orientation
- Cross-functional teamwork
- Performance improvement
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Creative problem solving
- Adaptability and flexibility
- Issue troubleshooting
- Conflict resolution
- Team leadership
- Teamwork
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
Certification
- Certified in operations of a forklift and skyjack
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
Walmart
10.2021 - 11.2025
Self Contractor
Valley Outdoor Power Equipment
10.2014 - 11.2025
No Degree - Business Management
Everest Institute
No Degree - Electronical Engineering
Harper Community College
High School Diploma -
Rolling Meadows