Miguel Ortiz JR
San Antonio,TX
Summary
Pest Control Technician with field experience in safe chemical application, customer communication, and route-based service delivery, effectively utilizing service time and applying treatment procedures with application standards and proper usage of products for customer needs. Supports 13+ route stops per day and 41+ customer sites per week by educating customers, resolving 8–15 service issues per week, updating contract details through mobile software, and following Department of Agriculture regulations for dilution and disposal. Maintains professional service standards while working outdoors in varied weather and high-movement job sites.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pest Control Technician
Ecoshield Pest Control
San Antonio, TX
04.2025 - 03.2026
- Maintained accurate communication to align with company standards and scheduled routes.
- In coordination with Department of Agriculture regulations, maintained a safe product application, dilution, and disposal procedures.
- Delivered professional customer service to enhance client satisfaction and retention.
- Coordinated with customers on services, educated them about products, and ensured efficient product application and service delivery.
- Responsibilities were maintaining accurate communication with company standards and scheduled routes.
- Consistent outdoor work. Ability to work in various weather conditions, maintaining agility and endurance. Highly proactive work environment.
Deli Specialist
HEB
San Antonio, TX
09.2023 - 05.2024
- Ensured freshness and cleanliness in deli department areas to enhance product quality and customer experience.
- Preparation of products for sales floor and kiosk stands, including poultry products, convenience foods (Fries, wings, etc.)
- Customer assistance with deli products. Procurement, and inquiries.
- Assisted customers with deli product inquiries and procurement to improve service satisfaction.
- Fulfilled online orders for curbside delivery and doordash services.
- Established safe food handling in compliance with FDA approved guidelines and regulations.
- Kitchen experience such as grilling and preparation.
- Product marination and seasoning.
- Implemented safe food handling practices in compliance with FDA guidelines to ensure customer safety and product integrity.
Team Member
Nordstrom Rack
San Antonio, TX
08.2023 - 04.2024
- Customer Service Member
- Executed customer checkouts using point-of-sale systems, ensuring accurate and efficient transactions.
- Cross-referenced with inventory data of sister stores to provide with customer.
- Managed store projects, including layout changes and inventory overhaul, to enhance customer experience and operational flow.
- Cross referenced with inventory data of sister stores to provide with customer.
Customer Service Associate
Total Wine & More
San Antonio, TX
09.2021 - 04.2022
- Responsible for duties: cleaning, cashiering, sales, product sampling, stocking, maintaining procedures in accordance to Texas law and regulations.
- Assisted 3rd party app users with online orders... Doordash, Uber Eats, Instacart, etc.
- Handled cash transactions, conducted end-of-day audits, and performed system data entry to ensure financial accuracy.
- Maintained proper product condition and replaced damaged items. Promoted various products according to store sales and promotions.
- Guided 3rd party app users with online orders via Doordash, Uber Eats, and Instacart to enhance customer satisfaction.
- Ensured proper product condition and replaced damages as needed. Promoted various products according to store sales and promotions.
Demolition Worker
Blackmon Mooring & BMSCAT
San Antonio, TX
02.2020 - 09.2021
- Executed commercial and residential cleaning, tagged items for damage assessment, performed commercial and residential demolition, responded to catastrophic events, and handled 24-hour on-call shifts.
- Operated dehumidifiers and various appliances based on job requirements and conditions.
- Usage of dehumidifiers and various appliances in accordance to job status/ characteristics.
- Utilized safety equipment including tiebacks, respirators, safety goggles, gloves, and protective boots to ensure compliance with safety protocols.
- Stationed in various cities for contract work.
Amazon Fulfillment Associate
Amazon Warehouse
San Antonio, TX
01.2020 - 01.2021
- Maintained accurate data entry while adhering to maximum height regulations for delivery packages on pallets, ensured structural integrity of pallets for stable transportation, relocated pallets to designated areas, and replaced pallets for subsequent shipments.
- Used handheld scanners and mobile computer carts to ensure shipment schedule and proper package destination.
- Monitored conveyor movement and removed lodged packages to maintain smooth conveyor flow and enhance warehouse efficiency.
Education
High School Diploma -
Tom C. Clark Highschool
San Antonio, TX05-2018
Skills
- Customer service
- Sales
- Cash handling
- Driving
- Food safety
- Pest control application
- Chemical application
- Route scheduling
- Regulatory compliance
- Equipment maintenance
- Rodent control
- Route optimization
- Inventory ordering
- Customer retention
- Performance tracking
Certification
- CDL
- Pesticide Applicator’s License
- Driver's License
- Pest Control License
Timeline
Pest Control Technician
Ecoshield Pest Control
04.2025 - 03.2026
Deli Specialist
HEB
09.2023 - 05.2024
Team Member
Nordstrom Rack
08.2023 - 04.2024
Customer Service Associate
Total Wine & More
09.2021 - 04.2022
Demolition Worker
Blackmon Mooring & BMSCAT
02.2020 - 09.2021
Amazon Fulfillment Associate
Amazon Warehouse
01.2020 - 01.2021
High School Diploma -
Tom C. Clark Highschool