Miguel Padilla
Summary
Eager and passionate professional in software and systems seeking an opportunity to engage in a position where I can use and improve my skills. Detail-oriented and experienced in troubleshooting and resolving technical issues while exceeding customer expectations. Ability to recognize, diagnose, analyze, and resolve complex system and application issues. Broad knowledge of SQL, PowerShell, and other command line interfaces, multiple programming languages, software development and testing, testing various network layers, MS Office tools, and team-oriented practices.
Overview
3
3
years of professional experience
Work History
Test & Evaluation Engineer I
Crown Consulting Inc.
Richardson, Texas
10.2023 - Current
- Part of the Verizon T&E team of the FAA Enterprise Network Services (FENS) program.
- Installed FENS server hardware and software applications within testbeds to support the T&E lab environment, including safety, critical functionality, and security frameworks.
- Conducted system configuration and operations activities of FENS servers, network devices, virtualized operating systems, and applications.
- Performed post-installation testing, maintenance, repair, and removal procedures.
- Developed FENS T&E plans, procedures, and scenarios to test and verify FENS requirements in a realistic NAS environment.
- Participated in routine equipment testing of TDM technologies and services, and supported data collection and analysis while completing dry runs with the FENS T&E Development Test Procedures.
- Opened and maintained Program Trouble Reports (PTR), which consist of issues regarding system or service performance, availability, sustainability, and other requirement issues.
- Collaborated with other test engineers to resolve PTRs and conducted testing with post-software upgrade & site acceptance test procedures.
- Analyzed customer feedback regarding product performance and recommended solutions.
- Recommended modifications or upgrades based on findings from product evaluations.
- Participated in regular meetings with stakeholders to discuss progress on projects.
Systems Management Technician II
Walmart Home Office
Bentonville, AR
01.2022 - 10.2023
- Maintained cable and telecommunication systems for Walmart Home Office Campus by installing, repairing, programming, and upgrading systems according to company standards.
- Active team lead and guided other technicians to rebuild the structured cabling system for various commercial buildings.
- Collaborated with clients and vendors to meet strict deadlines for projects.
- Completed remedy tickets and updated them by root cause, service status, arrival time, and completion.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure the accuracy and reliability of data.
- Managed quality control and maintained high level of customer satisfaction.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
Education
Bachelor of Science - Computer Science
Southern Arkansas University
Magnolia, AR11.2020
Associate of General Studies -
Cossatot Community College
Nashville, AR05.2017
Skills
- Project Management
- Leadership
- Programming Languages
- Interpersonal Skills
- Communication Skills
- Computer Hardware
- Networking
- Software Testing
- Network Testing
- Operating Systems
- Data Structures
- Relational Database Management Systems
- Testing Processes
- Troubleshooting Techniques
- Quantitative Data Analysis
- Qualitative Data Analysis
- Software Tools
- Adaptability
- Critical Thinking
- Organization
- Dependability
- Scheduling
Timeline
Test & Evaluation Engineer I
Crown Consulting Inc.
10.2023 - Current
Systems Management Technician II
Walmart Home Office
01.2022 - 10.2023
Bachelor of Science - Computer Science
Southern Arkansas University
Associate of General Studies -
Cossatot Community College
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