Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Palacios

Covina,CA

Summary

With a proven track record at Motion Industries, I excel in turning customer complaints into loyalty through exceptional service management and problem-solving skills. My bilingual proficiency and adeptness in team leadership have significantly enhanced service efficiency and staff development, showcasing a commitment to excellence and continuous improvement.

Overview

29
29
years of professional experience

Work History

Repair and Service Manager

Motion Industries
01.1996 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.

Warehouse Lead

Lowes Home Improvment
04.2021 - 06.2023
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Education

GED -

Warren High School
Downey, CA
06-1996

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Reliable and responsible
  • Customer service management
  • Workplace safety
  • Crew leadership
  • Quality control
  • Bilingual Spanish

Timeline

Warehouse Lead

Lowes Home Improvment
04.2021 - 06.2023

Repair and Service Manager

Motion Industries
01.1996 - Current

GED -

Warren High School

Similar Profiles

CREATE PROFILE
Miguel Palacios