Miguel Palacios
Covina,CA
Summary
With a proven track record at Motion Industries, I excel in turning customer complaints into loyalty through exceptional service management and problem-solving skills. My bilingual proficiency and adeptness in team leadership have significantly enhanced service efficiency and staff development, showcasing a commitment to excellence and continuous improvement.
Overview
29
29
years of professional experience
Work History
Repair and Service Manager
Motion Industries
2045 Saybrook Ave, Los Angeles, CA 90040
01.1996 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
Warehouse Lead
Lowes Home Improvment
8600 Washington Blvd, Pico Rivera, CA 90660
04.2021 - 06.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Education
GED -
Warren High School
Downey, CA06-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Reliable and responsible
- Customer service management
- Workplace safety
- Crew leadership
- Quality control
- Bilingual Spanish
Timeline
Warehouse Lead
Lowes Home Improvment
04.2021 - 06.2023
Repair and Service Manager
Motion Industries
01.1996 - Current
GED -
Warren High School