Case Manager adept at handling 50-80 cases without sacrificing quality of care. Operating in high-pressure environments while recommending best resources and courses of action to benefit our clients needs. Helping those in need at there most vulnerable time and defusing the bad scenario they find themselves in, is the reason why i chose this path as my career.
Overview
11
11
years of professional experience
Work History
Plumbing Labor / Mechanic
J M Mckinney, Co.
03.2013 - 12.2014
Repaired plumbing systems, components and equipments
Phone call orders, shipping and receiving
Welding broken drain lines, and snakes
Electric wiring repairs for ridgid, HD gorlitz, and spartan 300
Installing snakes, loading ramps to customer vehicles.
Assembly Mechanic / Quality Inspector
Prime Wheel
01.2015 - 09.2016
Continuously follow up with work order instructions to ensure work is in accordance to specs engineering requirements
Inspection buyouts, visual and dimensional inspections
Prep work for final assembly, mask, scuff, bond
Mixture of adhesives, silicone use only
Abrade and paint rims to spec
Assemble and install parts to specifications
Use solvent products to clean products, MEK, IPA, ACETONE.
Case Manager
Michael Roofian & Associates Apc
11.2016 - 10.2023
Client intake, determining leads if it's a possible case, making sure clients understand our contract percentage and all pages of the retainer are signed.
Introducing myself to every new client, having close contact, treating them with respect, frequent case updates, and managing from a-z.
Obtaining every information in order for myself to have ammunition to execute each of our client's case. Sorting out every screenshots, pictures and documents clients sent over for me to save into the corresponding folder.
Opened 1p and 3p, UIM, Med-Pay, Premise liability, Dog Bite claims. Sending out LORS, preservation of evidence letters, obtaining TCRs, very strategic with opening new claims with insurance companies, obtaining property damage and bodily injury adjusters contact information.
Assisting clients with property damage portion of the case, GAP Claims, LOU's, obtaining initial estimates to determine impact, supplements, resolving total loss settlements.
Guiding each client with treatment portion of there case, wether its through lien basis or through Medi-Cal, Medicare, or private health insurance. Keeping a close look out for medical providers outstanding balances. Signing liens, discussing assessment plans with Chiropractors, Physical Therapists, Pain Management, Orthopedic Surgeons, Neurologists. Confirming all medical appointments and imaging with clients.
Obtaining all medical records, hospital portals, submitting Medi-Cal, requesting bills and saving it to the corresponding folder.
Constantly calling all adjusters for liability decision, asking for policy limits disclosures, and updating adjusters with index information.
Gathering all necessary documents, obtaining all liens and wrapping up for demand package delivery to insurance companies.
Settled 3p and UIM cases for the amount of 15k, 20k, 25k, 30k, 50k, 100k. Notified attorney wether or not a case should be filed in order to get results our clients deserve.
Case Manager
California Legal Counsel
11.2023 - Current
Jumping right into handling all aspects of ongoing cases. Inputting all info into case management software FileVine.
Introducing myself to every new client, having close contact, treating them with respect, frequent case updates.
Obtaining every information in order for myself to have ammunition to execute each of our client's case. Sorting out every screenshots, pictures and documents clients sent over for me to save into filevine.
Opened 1p and 3p, UIM, Med-Pay, Premise liability, Dog Bite claims. Sending out LORS, preservation of evidence letters, obtaining TCRs, very strategic with opening new claims with insurance companies, obtaining property damage and bodily injury adjusters contact information.
Guiding each client with treatment portion of there case, wether its through lien basis or through Medi-Cal, Medicare, or private health insurance. Keeping a close look out for medical providers outstanding balances. Signing liens, discussing assessment plans with Chiropractors, Physical Therapists, Pain Management, Orthopedic Surgeons, Neurologists. Confirming all medical appointments and imaging with clients.
Constantly calling all adjusters for liability decision, asking for policy limits disclosures, and updating adjusters with index information.
Education
High School Diploma -
Vista High School
Lynwood, CA
06.2012
Skills
Bilingual
Self Motivated
Defusing Bad Situations
Communication
Fast Learner
Able To Work Under Pressure
Client Relationship
Detail Oriented
Machine Servicing
Decision Making
personal information
Gender: m
References
Cesar Ruvalcaba, Mechanic, Virgin Orbit, +1 (562) 346-0391