Miguel Patino
Peoria,AZ
Summary
Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Apple Customers Service
Apple Construction Co
City of Los Angeles, CA
03.2022 - 06.2023
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Received payments and posted amounts to customer accounts.
- Developed and maintained strong customer relationships to ensure payment of overdue accounts.
- Responded promptly to customer inquiries via phone and email regarding billing issues and account balances.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Wrote appeal letters to insurance companies for denial of claims.
- Reviewed documentation related to disputed accounts and provided recommendations for resolution.
- Requested supplies and equipment orders, explaining needs to managers.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Maintained high standards of cleanliness in the kitchen environment.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Collection
cardinale auto group
Phoenix, AZ
05.2017 - 03.2022
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Received payments and posted amounts to customer accounts.
- Developed and maintained strong customer relationships to ensure payment of overdue accounts.
- Responded promptly to customer inquiries via phone and email regarding billing issues and account balances.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Wrote appeal letters to insurance companies for denial of claims.
- Reviewed documentation related to disputed accounts and provided recommendations for resolution.
- Processed payments over phone and set up recurring drafts.
- Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Provided detailed reports on the progress of collection efforts on a weekly basis.
- Utilized skip tracing techniques when necessary in order to locate customers who had moved without providing updated contact information.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Analyzed customer creditworthiness and determined appropriate action for collection efforts.
- Provided feedback on processes and procedures used within the Collections Department.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Assisted in training new Collection Agents on best practices for collection strategies.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2019
Skills
- Emergency Repairs
- Breakdown Prevention
- Attention to Detail
- Hand and Power Tool Operation
- Customer Relations
- Project Oversight
- Hand Tool Knowledge
Timeline
Apple Customers Service
Apple Construction Co
03.2022 - 06.2023
Collection
cardinale auto group
05.2017 - 03.2022
High School Diploma -
Alhambra High School
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