Miguel Perez
Sherwood,OR
Summary
Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pacific NW Regional Operations Manager
Mission Foods-Portland, OR
07.2021 - Current
- Planning and managing logistics, warehouse, transportation and customer services
- Directing, optimizing, and coordinating the completion of orders
- Liaising and negotiating with suppliers, vendors, and sales
- Strategically plan and manage logistics, warehouse, transportation, and customer services
- Direct, optimize, and coordinate all inventory-related functions
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, catalog goods, plan routes, and process shipments
- Resolve any arising problems or complaints
- Supervise, coach, and train warehouse workforce
- Meet cost, productivity, accuracy, and timeliness targets
- Maintain metrics and analyze data to assess performance and implement improvements
- Comply with laws, regulations, and ISO requirements of Mission Foods
- Prepare and manage each facility's budgets
- Develop new strategies to streamline processes and reduce cost
- Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements
- Manage and monitor metrics for key performance indicators (KPIs)
- Work with sales and independent operators daily
- Create, lead, and support cross-functional company initiatives/projects while owning day-to-day logistics of multiple sites
- Management of multiple warehouse locations and utilize industry best practices and continuous improvement methodologies to improve performance, reduce cost, and maintain a safe workplace
- Oversee 4 manned distribution centers and 12 unmanned warehouse locations in the Pacific Northwest.
Operations 3PL Manager
WineDirect-Sherwood, OR
05.2019 - 07.2021
- Develop and implement operational strategies and processes to improve efficiency and effectiveness
- Establish and maintain operational policies and procedures
- Monitor and analyze operational performance to identify areas of improvement
- Oversee the daily operations of the organization
- Manage and motivate staff to ensure high performance and productivity
- Develop and manage budgets and financial plans
- Ensure compliance with relevant laws and regulations
- Develop and implement strategies to reduce costs and increase profits
- Monitor and review the performance of staff and take corrective action when necessary
- Coordinate with other departments to ensure efficient operations
- Develop and implement customer service standards and procedures
- Monitor customer feedback and take appropriate action
- Lead a team of 12 associates to achieve a 98% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 10%
- Developed and implemented a new safety program, resulting in a 50% reduction in workplace accidents and injuries.
Operations Manager
DPI Specialty Foods-Tualatin, OR
04.2015 - 05.2019
- Managing all aspects of business operations
- Manage multiple teams that include the following 15 lumpers 10 order selectors, 13 sanitation, 5 forklift drivers, 10 travel team members and 2 supervisors on three shifts
- Participating in the recruitment and staff selection process
- Planning and coordinating project work
- Handling the logistics of the organization
- Preparing budgets and inventories
- Overseeing the supervision of employees
- Ensuring that staff is smart and professional in their appearance at all times
- Making sure that all fleet vehicles are operating and maintained in a safe condition and cost-effective manner
- Ensuring that each department operates in compliance with all legal requirements
- Conducting annual performance reviews of all staff
- Maintaining a clean, professional and safe working environment, help employees with Human Resource questions
- Keeping an eye on the operational budget
- Perform root cause analysis, develop and implement a corrective action plan
- Manage site performance metrics and implement action plans to address any metrics not meeting established goals.
Warehouse Manager
Christensen, Inc.-Portland, OR
05.2011 - 03.2015
- Involved in daily procedures such as picking, packing and shipping products to customers
- Communicate daily with vendors to establish adherence to delivery deadlines and product
- Ensure merchandise quality upon delivery and followed up with solutions if quality standards were not met
- Responsible for conducting and overseeing monthly inventory counts; compiled data into reports for forecasting and analysis
- Monitor inventory levels and designated items for marketing promotions based on current sales data
- Track and order company supplies to prevent any disruption in packing and shipping products
- Train new employees on policies and procedures; monitored progress and conducted employee
- Report progress, issues and possible solutions for all operations related to production in meetings with other department heads and daily contact via email, phone to customers wanting new product
- Stay updated on federal, state, and local legislation and requirements for warehousing, shipping, and material handling, and ensure that our warehouse complies
- Oversee all warehouse employees, including creating schedules, providing coaching and mentoring, and issuing corrective action when required
- Work with current and potential customers on sales orders daily
- Manage 7 warehouse employees, 3 dispatchers and 5 lube drivers
- Create work orders for daily production forecast
- Set up shipping using LTL companies Oak Harbor, R&L, Peninsula, Saia, UPS and FedEx daily
- Familiar with all warehouse KPI's
- Involved in the dispatch process of 5 lube drivers.
Warehouse Associate
Wilcox & Flegel-Clackamas, OR
02.2007 - 05.2009
- Receive, check, and stores all material entering and leaving the warehouse/yard
- Makes sure company receipt/dispatch procedures are adhered to
- Ensure all documentation and certification are completed and valid
- Perform warehousing duties e.g
- Forklift truck driving, picking, loading, and unloading
- Input material receipts and manifest details to the materials management system
- Participate in stock-taking activities
- Maintain good housekeeping in storage areas and ensures materials and products are stored in an organized and safe manner
- Actively participate in and promotes company health and safety campaigns, policies, and procedures, and ensure personal safety and that of colleagues at all times
- Stack and organize large bulk items like totes, drums, and cases of oil.
Inventory and Logistics Supervisor
Direct Marketing Solutions-Portland, OR
05.2007 - 04.2009
- Select carriers and negotiate contracts and rates
- Plan and monitor inbound and outgoing deliveries
- Supervise logistics, warehouse, transportation, and customer services
- Organize warehouse, label goods, plot routes, and process shipments
- Respond to any issues or complaints
- Research ideal shipping techniques, routing, and carriers
- Work with other departments to incorporate logistics with company procedures and operations
- Evaluate budgets and expenditures
- Update and evaluate metrics to assess performance and implement enhancements
- Ensure all operations adhere to laws, guidelines, and ISO requirements
- Ensure that quality, quantity, customer satisfaction, and financial commitments are met
- Partner and communicate with manufacturers, suppliers, and customers.
Education
Certification - Risk Management
Employer Trained
Portland, OR03.2024
Certificate - Project Management
Coursera
Online 01.2017
Certificate - Logistics And Supply Chain Management
Coursera
Online 01.2017
No Degree - Human Services
Clackamas Community College
Clackamas, OR2015
GED -
Clackamas Community College
Clackamas, OR2010
Skills
- Logistics
- Operations Management
- Shipping Receiving
- Customer Service
- Leadership Training
- Forklift Operator
- Excel
- Sage XP
- Inventory Control
- Project Management
- Procurement Management
- Materials Management
- Communication skills
- Computer Skills
- Supply chain management
- Production management
- Warehouse management system
- Microsoft Excel
- Microsoft Word
- Dispatching
- OSHA
- Inventory management
- Negotiation
- Leadership
- Management
- Supervising experience
- Power BI
- Microsoft Powerpoint
- Project management
- Budgeting
- Facilities management
- Sales management
- SAP
- Process Improvement
- Strategic planning
- Risk management
Assessments
- HR: Compensation & benefits, Proficient, 06/01/22, Knowledge of compensation and benefits programs
- Warehouse shift leader, Proficient, 07/01/22, Supervising warehouse staff and maintaining safety and security standards
- Supervisory skills: Motivating & assessing employees, Proficient, 09/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Recruiting, Proficient, 08/01/22, Managing the candidate sourcing and selection process
- Work style: Reliability, Proficient, 11/01/21, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Willing To Relocate: Anywhere
Certification
- Forklift Certified, C&E Forklift, 07/01/19, 07/01/22
- CPR Certification
- First Aid Certification
- AED Certification
- OSHA 30
- Driver's License
- Certified Supply Chain Professional (CSCP)
Timeline
Pacific NW Regional Operations Manager
Mission Foods-Portland, OR
07.2021 - Current
Operations 3PL Manager
WineDirect-Sherwood, OR
05.2019 - 07.2021
Operations Manager
DPI Specialty Foods-Tualatin, OR
04.2015 - 05.2019
Warehouse Manager
Christensen, Inc.-Portland, OR
05.2011 - 03.2015
Inventory and Logistics Supervisor
Direct Marketing Solutions-Portland, OR
05.2007 - 04.2009
Warehouse Associate
Wilcox & Flegel-Clackamas, OR
02.2007 - 05.2009
- Forklift Certified, C&E Forklift, 07/01/19, 07/01/22
- CPR Certification
- First Aid Certification
- AED Certification
- OSHA 30
- Driver's License
- Certified Supply Chain Professional (CSCP)
Certification - Risk Management
Employer Trained
Certificate - Project Management
Coursera
Certificate - Logistics And Supply Chain Management
Coursera
No Degree - Human Services
Clackamas Community College
GED -
Clackamas Community College