MIGUEL PEREZ C.
JOSE MIGUEL PEREZ CONCEPCION
The Bronx,NY
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Stock Controller Supervisor
Louis Vuitton - LVMH
MADRID
03.2022 - 09.2022
- Received new stock and input values into computer system.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained store assets with effective loss prevention strategies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Floor Manager
ALLSAINTS SELFRIDGES
LONDON
01.2019 - 01.2020
- Work in conjunction with the management team to enable the store to exceed target and KPI’s, proactively manage people matters such as return to work and interviews
- Liaising with HR performance/attendance management and re- views, oversee daily compliance, acting as a role model on services provide & exceed Selfridges expectations, create and implement Oloor plans and rotate in- dependently, setting store up for success for the day
Assistant Manager
JD SPORT FASHION PL
LONDON
01.2019 - 01.2019
- Meets weekly sales goals, develops employee-improvements, plans reversing areas of underperformance and advancement of workers with high potential, assists store manager with recruitment and hiring, oversees account receivables and payable, administers payroll and store staff time shifts, control of inventory and ordering new supplies and product stock, response to all cus- tomer service issues, executes and maintains visual merchandising and selling
- Oloor standards update store tracking logs for sales, services and all KPI's, as- sists store manager in delivering a customer and employee experience
Senior Floor Manager
JD SPORT FASHION PL
LONDON
01.2018 - 01.2019
- Managed stock level and made key decisions about stock control, analyse figures and future sales volumes to maximise profits, managed staff including interviewing, hiring new staff, conducting performance reviews and providing on the job training
- Processed customer complaints, comments and feedback while working to resolve any issues, organis and executed promotions sales
Client Services Supervisor
TOPSHOP
LONDON
01.2018 - 01.2018
- Led the team and drove productivity, while ensuring both the sales Oloor and behind the scenes run smoothly, store planning, identiOied risks and opportuni- ties while being constantly aware of the competition and keeping one step ahead, drove results with KPIs and clear communication, supported both staff and managers, role model for the team, recruited new team members acting as their coach, cash handling, admin, delivery paperwork and payroll, accountabili- ty for the health and safety of customers and the team
Department Manager
H&M
LONDON
01.2016 - 01.2018
- Ensured that the team met customer expectations for direct service to H&M standards, handled all customer feedback – including returns, refunds and complaints, responsible for opening & closing of the store, counted cash, report- ing and logging of monies into safe, Floating of tills, banking routines and visual merchandising
Team Leader
H&M
LONDON
01.2016 - 01.2016
- Led the team when manager not present, taking control of all operations when necessary, welcomed and assisted customers, shared knowledge about the products and sales activities with customers and colleagues, recognised and fulOilled customer needs, ensured efOicient and effective garment Olow, aiming to increase sales Oigures, processed customer transactions
Sales Advisor
H&M
LONDON
01.2015 - 01.2016
- Provided excellent customer service to maximise sales on the sales Oloor, in the
- Oitting rooms and at the cash desk, actively worked with garments – ensuring
- H&M standards were maintained at all times, processed customer transactions at the cash desk, received and processed deliveries, helped to prepare for sea- son sales, designer collaborations and regular seasonal campaigns
HR
Red Cross
Madrid
01.2014 - 01.2014
- Made contracts with customers, sold products and services to customers both face to face and by phone, processed sales and systems management
Education
Tourism And Travel Services Marketing Operations
Comunidad De Madrid
Madrid 09.2021 - 05.2022
Full Stack Developer
Cámara De Comercio
Madrid 09.2020 - 05.2021
Skills
Staff Management
Timeline
Stock Controller Supervisor
Louis Vuitton - LVMH
03.2022 - 09.2022
Tourism And Travel Services Marketing Operations
Comunidad De Madrid
09.2021 - 05.2022
Full Stack Developer
Cámara De Comercio
09.2020 - 05.2021
Floor Manager
ALLSAINTS SELFRIDGES
01.2019 - 01.2020
Assistant Manager
JD SPORT FASHION PL
01.2019 - 01.2019
Senior Floor Manager
JD SPORT FASHION PL
01.2018 - 01.2019
Client Services Supervisor
TOPSHOP
01.2018 - 01.2018
Department Manager
H&M
01.2016 - 01.2018
Team Leader
H&M
01.2016 - 01.2016
Sales Advisor
H&M
01.2015 - 01.2016
HR
Red Cross
01.2014 - 01.2014