Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Miguel Pintado

Miami

Summary

Dynamic Assistant Service Manager with a proven track record at Toyota Of North Miami, excelling in team management and customer service. Spearheaded quality control initiatives and enhanced service offerings through effective feedback mechanisms, resulting in improved customer satisfaction. Recognized for reliability and organizational skills in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Assistant Service Manager

Toyota Of North Miami
North Miami
03.2022 - Current
  • Managed team of technicians to deliver high-quality service and ensure customer satisfaction.
  • Updated and maintained service records for compliance and quality assurance.
  • Delegated tasks and set priorities to align with project goals.
  • Implemented mechanisms for customer feedback to enhance service offerings.
  • Produced accurate reports on project activities in a timely manner.
  • Prioritized daily tasks to meet project objectives efficiently.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Implemented quality control measures to uphold company standards.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.

Assistant Service Manager

West Kendall Toyota
Miami
01.2017 - 03.2022
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Produced thorough, accurate and timely reports of project activities.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Proposed or approved modifications to project plans.
  • Assigned work and monitored performance of project personnel.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Implemented quality control measures to uphold company standards.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.

Education

High School Diploma -

John A Ferguson
Miami, FL
05-2012

Skills

  • Team management
  • Customer service
  • Quality control
  • Service records management
  • Project management
  • Task delegation
  • Customer feedback
  • Problem resolution
  • Attention to detail
  • Reliability
  • Organizational skills
  • Scheduling and coordinating
  • Staff management
  • Employee training
  • Positive attitude

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Assistant Service Manager

Toyota Of North Miami
03.2022 - Current

Assistant Service Manager

West Kendall Toyota
01.2017 - 03.2022

High School Diploma -

John A Ferguson

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