Miguel Ponce
Los Angeles,CA
Summary
Enthusiastic and ready to learn new things. Never scared to try new things and help others in my team. I take pride in providing an excellent work ethic and making sure the assignment given is completed. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Car Wash Shift Lead
Star Express Car Wash
2021.03 - 2022.12
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Busser/Food Runner
Kalaveras
2022.01 - 2023.07
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Server/Cashier
Green Olive
2023.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Cerritos College
Norwalk, CA06.2028
Skills
- Strong Work Ethic
- Professional Appearance
- Performance Improvement
- Reliable and Responsible
- Adaptable and Flexible
- Cool Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Cashier
Green Olive
2023.08 - Current
Busser/Food Runner
Kalaveras
2022.01 - 2023.07
Car Wash Shift Lead
Star Express Car Wash
2021.03 - 2022.12
High School Diploma -
Cerritos College
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