Miguel Prandini Villalobos
Phoenix,United States
Summary
Dynamic Fraud Analyst Manager at Bank of America with expertise in fraud detection and prevention. Proven track record in leading teams to exceed compliance metrics while enhancing customer experience. Bilingual in English and Spanish, skilled in transaction monitoring and risk analysis, driving significant reductions in fraud losses through strategic decision-making.
Overview
12
12
years of professional experience
Work History
Fraud Analyst Manager
Bank Of America
Phoenix, United States
01.2019 - 11.2025
- Led and supervised a team of 10 fraud analysts, ensuring the achievement of productivity, quality, and compliance metrics.
- Conducted and reviewed complex fraud investigations involving high‑risk banking products and transactions.
- Analyzed account activity and transaction patterns to assess fraud risk and determine appropriate mitigation actions.
- Balanced fraud prevention with customer experience by maximizing approval of legitimate transactions while minimizing fraud losses.
- Performed inbound and outbound customer calls to resolve fraud cases and provide service support.
- Documented investigative findings clearly and accurately to support risk decisions and regulatory standards.
Medical Record Field Technician
Ciox Health
05.2018 - 09.2018
- Processed Release of Information (ROI) requests accurately and efficiently while adhering to HIPAA regulations.
- Conducted audits of medical offices to ensure compliance with record‑handling and safety procedures.
- Delivered high‑quality customer service while managing sensitive and confidential patient data.
Field Investigator & Statement Collector
Horsemen Investigations
03.2018 - 05.2018
- Conducted insurance and accident investigations in compliance with federal and state regulations.
- Collected video evidence, accident scene measurements, and written statements.
- Prepared detailed investigative reports summarizing findings for adjusters and attorneys.
- Maintained regular communication with clients and account managers regarding case progress.
Field Representative
Nielsen TV Ratings
01.2016 - 03.2018
- Installed, maintained, and troubleshot proprietary hardware and software in residential homes.
- Educated panel members on proper equipment use to ensure accurate data collection.
- Managed equipment inventory and scheduled service appointments as needed.
Call Agent
Teleperformance
09.2014 - 12.2015
- Handled inbound customer calls for order placement, billing payments, and product support.
- Resolved customer inquiries efficiently while maintaining high service standards.
Recreation Leader
City Of Phoenix
08.2013 - 06.2014
- Planned and supervised recreational activities for youth participants.
- Provided customer service support and maintained accurate program data records.
Education
High School Diploma -
Trevor G Browne High School
Phoenix05.2014
Skills
- Fraud Detection & Prevention
- Transaction Monitoring & Risk Analysis
- Case Investigation & Documentation
- Team Leadership & Performance Management
- Customer Interaction (Inbound & Outbound)
- Regulatory & Compliance Awareness
- English & Spanish (Fluent)
- Microsoft Office, Excel, Google Workspace
Languages
- English
- Spanish
Timeline
Fraud Analyst Manager
Bank Of America
01.2019 - 11.2025
Medical Record Field Technician
Ciox Health
05.2018 - 09.2018
Field Investigator & Statement Collector
Horsemen Investigations
03.2018 - 05.2018
Field Representative
Nielsen TV Ratings
01.2016 - 03.2018
Call Agent
Teleperformance
09.2014 - 12.2015
Recreation Leader
City Of Phoenix
08.2013 - 06.2014
High School Diploma -
Trevor G Browne High School