Miguel Puente
Pharr,TX
Summary
Persuasive Broker with over 7 years of experience in soliciting potential clients to buy, sell and rent properties. Exceptional communication and negotiation skills to manage competing deadlines. Proficient in advising clients on prices, mortgages and market conditions. Committed to balancing demands of buyer with those of seller. Pawn Broker with 7 years of experience in buying and selling merchadise. Demonstrated expertise in creating financial plans for individuals and . Talented at presenting investment options based on customer needs and risk tolerance. Successfully retained clients by exceeding service expectations to increase customer satisfaction.
Overview
25
25
years of professional experience
Work History
Pawn Broker
La Piedad Pawn Shop
11.2015 - 09.2023
- Arranged for inspections and surveys of sold merchandise.
- Researched thoroughly and kept up-to-date on latest trends in marketplace.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Monitored incentive plans and made recommendations to management regarding adaptations.
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
- Recorded supporting documentation for phone calls and written correspondence.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Responded via telephone and email to questions regarding commissions, website logins and website navigation.
Customer Service Agent
Teleperformance
07.2014 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
Entertainment Consultant
Ticketmaster
06.2004 - 06.2014
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Coordinated with other entertainment venues to create joint promotional events.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Agent
Comet Cleaners
06.2001 - 03.2004
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Food Service Worker
El Pato Resturant
06.1998 - 06.2001
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Valley View High School
Pharr, TX05.1998
Skills
- Training and Coaching
- Item Evaluations
- Item Valuation
- Inventory Coordination
- Personable Demeanor
- Property Appraisals
- Effective Communicator
- Identification Requirements
- Cash Flow Management
- Law Enforcement Cooperation
- Inventory Management
Timeline
Pawn Broker
La Piedad Pawn Shop
11.2015 - 09.2023
Customer Service Agent
Teleperformance
07.2014 - 07.2015
Entertainment Consultant
Ticketmaster
06.2004 - 06.2014
Front Desk Agent
Comet Cleaners
06.2001 - 03.2004
Food Service Worker
El Pato Resturant
06.1998 - 06.2001
High School Diploma -
Valley View High School
Similar Profiles
Gustavo Fallas AguilarGustavo Fallas Aguilar
JEFE DE TESORERIA at CAMPOSANTO LA PIEDAD S.A.JEFE DE TESORERIA at CAMPOSANTO LA PIEDAD S.A.
Ana Luz Morales VazquezAna Luz Morales Vazquez
Médico Pasante En Servicio Social at Centro De Salud La Piedad "Gpe. Mateos Y Vega"Médico Pasante En Servicio Social at Centro De Salud La Piedad "Gpe. Mateos Y Vega"
JayR ValdezJayR Valdez
Manager at Ed And Moes Pawn Shop & Guitar BarManager at Ed And Moes Pawn Shop & Guitar Bar
Jose Luis Abrego JrJose Luis Abrego Jr
Correctional Officer, Correctional Officers and Jailers at Texas Department Criminal JusticeCorrectional Officer, Correctional Officers and Jailers at Texas Department Criminal Justice
Adan MonrrealAdan Monrreal
Inventory Analyst at Doctor's Hospital at RenaissanceInventory Analyst at Doctor's Hospital at Renaissance