Miguel Quezada
Phoenix,AZ
Summary
Focused supervisor of operation with over 16 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
24
24
years of professional experience
Work History
Supervisor of Operations
Allied Janitorial Service
Phoenix, AZ
09.2012 - Current
- Managed budgets associated with projects or initiatives within the department.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Maintained accurate records for tracking progress and performance of team members.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Hired and onboarded team members to meet immediate and expected demand.
- Investigated customer complaints related to product and service quality or delivery issues.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Created and managed budgets for operational departments and monitored progress against goals.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Janitorial Supervisor
UCLA Medical Center
Los Angeles
05.2000 - 06.2011
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Provided guidance and support to janitors regarding their work assignments.
- Responded quickly to emergency situations such as floods or fires when necessary.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Coordinated with vendors for ordering supplies in bulk quantities at discounted prices.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Worked closely with management team to ensure that budget goals were met while still providing excellent service.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
Education
High School Diploma -
Moon Valley
Albuquerque, NM05-1986
Skills
- Maintenance Oversight
- Facilities Inspection
- Regulatory Compliance
- Facilities Maintenance
- Equipment Purchasing
Timeline
Supervisor of Operations
Allied Janitorial Service
09.2012 - Current
Janitorial Supervisor
UCLA Medical Center
05.2000 - 06.2011
High School Diploma -
Moon Valley