Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Quezada

San Diego

Summary

Dynamic and dedicated professional with extensive experience at Billares La Esquina, excelling in customer service and beverage promotion. Proven ability to enhance guest satisfaction through proactive service and upselling strategies, significantly increasing bar revenue. Strong multitasking skills ensure efficient operations in high-pressure environments while maintaining cleanliness and compliance with health regulations.

Overview

4
4
years of professional experience

Work History

Bar Waiter

Billares La Esquina
02.2023 - Current
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Assisted in event planning efforts for private parties or special occasions held at the bar venue.
  • Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Contributed to menu development by suggesting new beverage offerings based on current trends and customer preferences.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.

Warehouse Assistant

Grocery Outlet
02.2021 - 05.2024
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
  • Contributed to environmental sustainability by implementing waste reduction and recycling programs in warehouse.
  • Enhanced security measures, implementing stricter access controls and surveillance to prevent loss and theft.
  • Enhanced team morale and cooperation through initiation of team-building activities.
  • Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.
  • Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
  • Maximized space utilization, reorganizing storage areas to accommodate incoming stock efficiently.
  • Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
  • Reduced shipment errors, meticulously verifying items against order sheets before dispatch.
  • Increased accuracy in inventory management by introducing barcode scanning system.
  • Improved order fulfillment efficiency with implementation of streamlined packing process.
  • Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.
  • Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.

Education

City College San Diego
San Diego, CA

Skills

  • Customer service
  • Strong multitasking
  • Cleaning and sanitization
  • Order taking
  • Memory retention
  • Cleanliness
  • Beverage service
  • Food and beverage pairings
  • Item promotion
  • Table bussing
  • Organization
  • Table setting
  • High volume dining
  • Safe food handling
  • Menu recommendations
  • Menu memorization
  • Food spoilage prevention
  • Quality control
  • Food station setup
  • Order accuracy
  • Menu presentation
  • Knowledge of identification regulations
  • Service prioritization

Languages

Spanish
Full Professional

Timeline

Bar Waiter

Billares La Esquina
02.2023 - Current

Warehouse Assistant

Grocery Outlet
02.2021 - 05.2024

City College San Diego

Similar Profiles

CREATE PROFILE
Miguel Quezada