Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Timeline
Generic
Miguel Quiroz

Miguel Quiroz

Mission,TX

Summary

Management Skills | Customer Service Skills | Leadership Skills. |

I am highly motivated, conscientious and competent collaborator who possess in-depth knowledge and expertise. I can bring positivity, support and creative mindset to any team. With desire and passion for continuous professional development. I am confident, I can add value to your Organization by always ensuring your customers and clients receive the best service possible with my experience acquired through more of five years of experience.

Overview

16
16
years of professional experience

Work History

Master Jeweler and Sales

MWI Eloquence
New York, NY
03.2016 - 01.2023
  • Provide customer service to customers by responding to inquiries, resolving problems and providing information
  • Handle customer complaints in a professional manner
  • Maintain customer records by updating account information
  • Ensure customer satisfaction by providing problem-solving resources
  • Assist customers with product selection and ordering.
  • Developed innovative methods for creating custom-made pieces that satisfied customer needs.
  • Set diamonds and other stones in a variety of mounting styles.
  • Provided expert advice to customers regarding materials, design options, pricing.

Inventory Management Supervisor

Walmart
Mission, TX
10.2012 - 01.2016
  • Assisted customers in selecting products that best fit their needs
  • Maintained a clean and organized store environment
  • Developed and maintained positive customer relationships
  • Assisted in stocking and organizing merchandise.
  • Managed inventory levels and maintained accurate records of all stock movements.
  • Staged products for put away in designated locations within the warehouse facility.
  • Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery.

Warehouse Supervisor

Kyodo America Industries Co. LTD
Lawrenceville, GA
02.2010 - 03.2012
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Created strategies for improving operational efficiencies in the warehouse.

Facility Supervisor

La Costa Inc. ( Avon Co.)
Suwanee, GA
04.2007 - 12.2009
  • Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
  • Worked closely with management team to ensure that budget goals were met while still providing excellent service.
  • Provided guidance and support to janitors regarding their work assignments.
  • Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
  • Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
  • Ensured all janitorial staff had the proper tools and materials needed for their jobs.
  • Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.

Education

Accounting

Centro De Estudios Cientificos Y Tecnologicos 149
Cd. Reynosa, Tamps., Mexico
07.1978

Skills

  • Jewelry Design and Repair, Stone Setting
  • Management Skills
  • Customer Service Skills (10 Yrs)
  • Sales Skills
  • Leadership Skills
  • Data Entry Skills
  • Air Operator Tools
  • All Cleansing Equipment
  • MS Word, Excel

Languages

English
Professional
Spanish
Professional

References

  • Steve Griffin, MWI Eloquence, Manager. New York, NY. (214)532-1777
  • Lizeth Garcia Daniel Ahart Associate. Norcross, Ga. (404)663-5946
  • Yesenia Quiroz Fred Loya Insurance, Manager. San Juan, TX. (956)445-6872
  • Arnold Carreon MWI, Sales Consultant. Gilbert, AZ. (626)831-1703

Accomplishments

  • Promoted to Warehouse Supervisor due to implemented a efficient plan and Organized the teams that achieved and fast, organized Inventory that save time and money to the company.
  • Created highly effective new program that significantly impacted efficiency and improved and shipping and orders department.
  • Customer Service.- Researched, Calmed and rapidly resolved customers complains.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with more of hundred new clients and typically exceeded sales goals by 20%.
  • Promoted from Regular Worker to Supervising, in less than 12-months.

Timeline

Master Jeweler and Sales

MWI Eloquence
03.2016 - 01.2023

Inventory Management Supervisor

Walmart
10.2012 - 01.2016

Warehouse Supervisor

Kyodo America Industries Co. LTD
02.2010 - 03.2012

Facility Supervisor

La Costa Inc. ( Avon Co.)
04.2007 - 12.2009

Accounting

Centro De Estudios Cientificos Y Tecnologicos 149

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Miguel Quiroz